Aaron N

Gen

I am beyond disappointed with the disgraceful service I received from Generator King. I bought a generator from them just a WEEK ago, and it already failed to start. When I called them for help, instead of taking responsibility for their faulty product, they demanded I pay a call-out fee—on a brand-new unit! To make matters worse, they told me it would take TWO WEEKS just to send someone out. Seriously? For a brand-new generator that doesn’t work? After eventually giving in and paying the ridiculous fee, the technician finally showed up and—no surprise—it was a problem on THEIR end, not mine. You’d think they’d apologize and refund me immediately, right? Wrong. They gave me the absolute runaround and made it nearly impossible to get my money back. Zero accountability, zero urgency, and a complete lack of professionalism. Avoid Generator King at all costs unless you enjoy being ********** and treated like an inconvenience. I’ll never buy from them again.