TM
Thabo M
Active since Apr 2025
3
Reviews
0
Industries
Reviews
3 reviews7 months ago
Randburg Vag Spec: Unprofessional, Rude, and Unsafe for Your Vehicle. Beware of Randburg Vag Spec – Theft and Zero Accountability
Since I opened a case with MIOSA against Randburg Vag Spec, the matter has been dragging on for more than six months without resolution. During this period, I requested that my vehicle be returned to my custody, not to cancel the case but simply to ensure it remained safeguarded under my care until a final determination was reached. My concern was genuine, especially since I had left two pairs of sneakers inside the vehicle. Upon collecting my car, I discovered that both pairs of sneakers were missing — clearly ****** while the vehicle was in Randburg Vag Spec’s possession. What makes this worse is the manner in which the matter was handled. The manager, Andre, together with Albert, were dismissive, rude, and completely unprofessional. Instead of investigating the theft or taking accountability, they immediately hid behind a generic disclaimer that reads: “Vehicle driven & stored at vehicle owner’s risk. Please remove all valuables from your vehicle.” This so-called disclaimer is nothing more than a shield for their employees to escape accountability. It essentially gives them the freedom to ***** customers’ belongings without consequence. In my case, there was no forced entry, no break-in, and no outside interference — my car was locked, and the workshop had the keys the entire time. Yet, my sneakers disappeared under their watch. This demonstrates not only negligence but also a blatant lack of integrity and customer care. Randburg Vag Spec has shown that they are *************, unprofessional, and unwilling to take responsibility for the actions of their staff. Customers are left vulnerable, with the clear message being: leave your car with them at your own risk, because if anything is ******, they will do nothing
0 replies
11 months ago
Poor service, and mismanagement
Despite awaiting a response from MIOSA, VAG SPEC RANDBURG CENTRE has significantly disrupted my life, inconveniencing me both personally and professionally.
0 replies
12 months ago
VAG Spec Randburg Centre Poor Service and mismanagement.
I am writing to express my deep disappointment and frustration with the service I am receiving from VAG Spec Centre Randburg VAG Spec Randburg Centre,I am extremely disappointed with their service I took my car to VAG SPec for a gearbox services, Prior to the gearbox service, my vehicle was in excellent condition, with no issues related to the gearbox or transfer case. However, after the service, I began experiencing a knocking noise when driving uphill or over speed humps. Initially, I did not suspect the gearbox or transfer case, as I trusted that VAG Spec had carried out the service correctly. Instead, I assumed the issue was with the control arms and requested a quotation from VAG Spec for their replacement. However, their pricing was too high, so I opted to have the lower control arms replaced at Tyremart instead. During a wheel balancing and alignment check at Tyremart, a technician identified the same knocking noise and suggested that it could be related to the gearbox or a connected component. Concerned, I returned the vehicle to VAG Spec for further inspection. To my surprise, I was informed that the noise was coming from the transfer case. What concerns me most is that an employee named Catt (or Catherine) falsely claimed that her colleague, Vincent, had previously informed me about a transfer case issue and that I allegedly responded, “I will fix it bit by bit.” This statement is entirely false. I never had such a conversation with Vincent or anyone else at VAG Spec regarding the transfer case. If Vincent was aware of a transfer case issue, why did he proceed with servicing the gearbox? Why was I allowed to bring the car back for inspections if they already knew the cause of the noise? Additionally, I was questioned about why I had not identified the problem earlier. However, the noise only occurred when driving uphill or over speed humps, and since I work from home, I do not drive my car daily. I also requested a mechanical or diagnostic report prior the service was performed, but VAG Spec failed to provide one. I have WhatsApp chats records as proof of my communications with them. Given these circumstances, I requested that VAG Spec Centre Randburg repair my vehicle. If they are unable to do so, they should cover the cost of a new transfer case. VAG Spec is refusing to do so, I have escalated the matter to their manager by the name of Albert in the hopes of reaching a resolution. However, he is telling me that his company is a 5star RMI approved workshop, I should refer the case to Ombudsman. I referred the case to Ombudsman (MIOSA) on the 1st of April 2025 and it is under investigation, Despite awaiting a response from MIOSA today the 22 April 2025 i received a text from their manager Albert requesting me to collect my vehicle otherwise he will have to charge a storage fee of R350 per day, The manager is becoming arrogant. Before choosing VAG Spec, I unfortunately did not check customer reviews. Had I done so, I would have realized that many customers have expressed dissatisfaction with their service. As a paying customer, I expect professionalism, transparency, and accountability when something goes wrong. This situation has significantly disrupted my life, inconveniencing me both personally and professionally. It is unacceptable for your company to withhold my car for this length of time, my vehicle has been in their possession for 38 days till date and this ongoing delay has made my day to day life unnecessarily difficult and stressful, I am fully prepared to take further action.... It's clear that my patience is being tested by the continued lack of action. I am reporting this matter to X-Repo Channel 157.
0 replies
Review Distribution
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4 Star
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3 Star
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2 Star
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1 Star
3 (100%)