VAG Spec Centre Randburg
Claimed Business
VAG Spec Centre Randburg
Claimed Business
4 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|4 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About VAG Spec Centre Randburg
VAG Spec Centre Randburg has a TrustIndex of 0 out of 10 on Hellopeter, based on 4 reviews in the last 12 months. Hellopeter has tracked VAG Spec Centre Randburg across 50 total reviews. How is the TrustIndex calculated? →
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceCM
Cecil M
1 reviews | Active since Jan 2020
19 Feb 2026, 08:02
I am extremely disappointed with the service I received from Vagspec.
I am extremely disappointed with the service I received from Vagspec. I took my Audi Q5 in for an oil pressure warning issue. The vehicle was kept there for an entire week. During that time, I was advised that they needed to: Do an oil service Replace the left CV Do a wheel alignment Replace the fan belt, tensioner, alternator pulley and idler pulley Every time I followed up, I was told they were busy working on the CV, belts and pulleys, and that I would only receive the car the following Monday because they were waiting for an oil pressure switch they had ordered. I specifically asked what was wrong with my current oil pressure switch, which was only two weeks old and supp**** by Audi East Rand. I never received a clear answer to that question. On Monday, I was then told that they had only done the oil service — none of the other work they had previously said they were busy completing had actually been done. When I spoke directly to the technician, he told me he had refitted my existing oil pressure switch. I then asked whether a proper mechanical oil pressure test had been done to isolate the low oil pressure problem. He said yes. However, when I requested the actual pressure readings at different RPMs and operating temperatures, I was sent a VCDS video instead of physical mechanical gauge readings. After collecting the vehicle and driving back to work, I discovered an oil leak when leaving later that day — something that was never there before the car went in. For a company that markets itself as Audi specialists, this experience was extremely unprofessional. There was poor communication, no transparency regarding diagnostics, and no proper accountability. I have kept all WhatsApp messages and voice notes relating to this matter should there be any attempt to misrepresent the situation. Very disappointing experience overall.
Helpful (0)
|Replies (0)CM
Cecil M
1 reviews | Active since Jan 2020
19 Feb 2026, 08:02
I am extremely disappointed with the service I received from Vagspec.
I am extremely disappointed with the service I received from Vagspec. I took my Audi Q5 in for an oil pressure warning issue. The vehicle was kept there for an entire week. During that time, I was advised that they needed to: Do an oil service Replace the left CV Do a wheel alignment Replace the fan belt, tensioner, alternator pulley and idler pulley Every time I followed up, I was told they were busy working on the CV, belts and pulleys, and that I would only receive the car the following Monday because they were waiting for an oil pressure switch they had ordered. I specifically asked what was wrong with my current oil pressure switch, which was only two weeks old and supp**** by Audi East Rand. I never received a clear answer to that question. On Monday, I was then told that they had only done the oil service — none of the other work they had previously said they were busy completing had actually been done. When I spoke directly to the technician, he told me he had refitted my existing oil pressure switch. I then asked whether a proper mechanical oil pressure test had been done to isolate the low oil pressure problem. He said yes. However, when I requested the actual pressure readings at different RPMs and operating temperatures, I was sent a VCDS video instead of physical mechanical gauge readings. After collecting the vehicle and driving back to work, I discovered an oil leak when leaving later that day — something that was never there before the car went in. For a company that markets itself as Audi specialists, this experience was extremely unprofessional. There was poor communication, no transparency regarding diagnostics, and no proper accountability. I have kept all WhatsApp messages and voice notes relating to this matter should there be any attempt to misrepresent the situation. Very disappointing experience overall.
0
Replies (0)MQ
Mzwamadoda Q
1 reviews | Active since Jan 2020
14 Dec 2025, 16:49
Poor customer care and setvices
I brought my golf R : 30/08/2025, with the knock in an engine. The advice was to rebuild the engine which costed me R84 000 which i did pay. Since from August after pay, i never recieve any progress report about my vehicle. I contacted the lady ( Cmoner /Symoner) who i did full payment too. The only answer i recieved with a sticky attitude was engine is out to engineering no futher explanation why does it it take so long. I personally started visiting their workshop every weekend due to frustration. On the 07/12/2025 i recieve my car, i only drove +/- 250km same day a car made same knock on the engine. I towed the car back to their workshop on the 08/12/2025. I have been told that i will recieve my car next year due engineering are closed. The issue i have is the poor service and sticky attitude from Symoner when i ask her why should i be the one who make follow up on my car , 4 months with no report. Previously the was a white lady who used to assist me there, i never had this kind of problem every day i would be updated about my car. Now i have to wait until next year to get my car sorted
Helpful (0)
|Replies (0)MQ
Mzwamadoda Q
1 reviews | Active since Jan 2020
14 Dec 2025, 16:49
Poor customer care and setvices
I brought my golf R : 30/08/2025, with the knock in an engine. The advice was to rebuild the engine which costed me R84 000 which i did pay. Since from August after pay, i never recieve any progress report about my vehicle. I contacted the lady ( Cmoner /Symoner) who i did full payment too. The only answer i recieved with a sticky attitude was engine is out to engineering no futher explanation why does it it take so long. I personally started visiting their workshop every weekend due to frustration. On the 07/12/2025 i recieve my car, i only drove +/- 250km same day a car made same knock on the engine. I towed the car back to their workshop on the 08/12/2025. I have been told that i will recieve my car next year due engineering are closed. The issue i have is the poor service and sticky attitude from Symoner when i ask her why should i be the one who make follow up on my car , 4 months with no report. Previously the was a white lady who used to assist me there, i never had this kind of problem every day i would be updated about my car. Now i have to wait until next year to get my car sorted
0
Replies (0)TM
Thabo M
1 reviews | Active since Jan 2020
16 Sept 2025, 08:16
Randburg Vag Spec: Unprofessional, Rude, and Unsafe for Your Vehicle. Beware of Randburg Vag Spec – Theft and Zero Accountability
Since I opened a case with MIOSA against Randburg Vag Spec, the matter has been dragging on for more than six months without resolution. During this period, I requested that my vehicle be returned to my custody, not to cancel the case but simply to ensure it remained safeguarded under my care until a final determination was reached. My concern was genuine, especially since I had left two pairs of sneakers inside the vehicle. Upon collecting my car, I discovered that both pairs of sneakers were missing — clearly ****** while the vehicle was in Randburg Vag Spec’s possession. What makes this worse is the manner in which the matter was handled. The manager, Andre, together with Albert, were dismissive, rude, and completely unprofessional. Instead of investigating the theft or taking accountability, they immediately hid behind a generic disclaimer that reads: “Vehicle driven & stored at vehicle owner’s risk. Please remove all valuables from your vehicle.” This so-called disclaimer is nothing more than a shield for their employees to escape accountability. It essentially gives them the freedom to ***** customers’ belongings without consequence. In my case, there was no forced entry, no break-in, and no outside interference — my car was locked, and the workshop had the keys the entire time. Yet, my sneakers disappeared under their watch. This demonstrates not only negligence but also a blatant lack of integrity and customer care. Randburg Vag Spec has shown that they are *************, unprofessional, and unwilling to take responsibility for the actions of their staff. Customers are left vulnerable, with the clear message being: leave your car with them at your own risk, because if anything is ******, they will do nothing
Helpful (0)
|Replies (0)TM
Thabo M
1 reviews | Active since Jan 2020
16 Sept 2025, 08:16
Randburg Vag Spec: Unprofessional, Rude, and Unsafe for Your Vehicle. Beware of Randburg Vag Spec – Theft and Zero Accountability
Since I opened a case with MIOSA against Randburg Vag Spec, the matter has been dragging on for more than six months without resolution. During this period, I requested that my vehicle be returned to my custody, not to cancel the case but simply to ensure it remained safeguarded under my care until a final determination was reached. My concern was genuine, especially since I had left two pairs of sneakers inside the vehicle. Upon collecting my car, I discovered that both pairs of sneakers were missing — clearly ****** while the vehicle was in Randburg Vag Spec’s possession. What makes this worse is the manner in which the matter was handled. The manager, Andre, together with Albert, were dismissive, rude, and completely unprofessional. Instead of investigating the theft or taking accountability, they immediately hid behind a generic disclaimer that reads: “Vehicle driven & stored at vehicle owner’s risk. Please remove all valuables from your vehicle.” This so-called disclaimer is nothing more than a shield for their employees to escape accountability. It essentially gives them the freedom to ***** customers’ belongings without consequence. In my case, there was no forced entry, no break-in, and no outside interference — my car was locked, and the workshop had the keys the entire time. Yet, my sneakers disappeared under their watch. This demonstrates not only negligence but also a blatant lack of integrity and customer care. Randburg Vag Spec has shown that they are *************, unprofessional, and unwilling to take responsibility for the actions of their staff. Customers are left vulnerable, with the clear message being: leave your car with them at your own risk, because if anything is ******, they will do nothing
0
Replies (0)TM
TM
Thabo M
1 reviews | Active since Jan 2020
22 Apr 2025, 11:05
VAG Spec Randburg Centre Poor Service and mismanagement.
I am writing to express my deep disappointment and frustration with the service I am receiving from VAG Spec Centre Randburg VAG Spec Randburg Centre,I am extremely disappointed with their service I took my car to VAG SPec for a gearbox services, Prior to the gearbox service, my vehicle was in excellent condition, with no issues related to the gearbox or transfer case. However, after the service, I began experiencing a knocking noise when driving uphill or over speed humps. Initially, I did not suspect the gearbox or transfer case, as I trusted that VAG Spec had carried out the service correctly. Instead, I assumed the issue was with the control arms and requested a quotation from VAG Spec for their replacement. However, their pricing was too high, so I opted to have the lower control arms replaced at Tyremart instead. During a wheel balancing and alignment check at Tyremart, a technician identified the same knocking noise and suggested that it could be related to the gearbox or a connected component. Concerned, I returned the vehicle to VAG Spec for further inspection. To my surprise, I was informed that the noise was coming from the transfer case. What concerns me most is that an employee named Catt (or Catherine) falsely claimed that her colleague, Vincent, had previously informed me about a transfer case issue and that I allegedly responded, “I will fix it bit by bit.” This statement is entirely false. I never had such a conversation with Vincent or anyone else at VAG Spec regarding the transfer case. If Vincent was aware of a transfer case issue, why did he proceed with servicing the gearbox? Why was I allowed to bring the car back for inspections if they already knew the cause of the noise? Additionally, I was questioned about why I had not identified the problem earlier. However, the noise only occurred when driving uphill or over speed humps, and since I work from home, I do not drive my car daily. I also requested a mechanical or diagnostic report prior the service was performed, but VAG Spec failed to provide one. I have WhatsApp chats records as proof of my communications with them. Given these circumstances, I requested that VAG Spec Centre Randburg repair my vehicle. If they are unable to do so, they should cover the cost of a new transfer case. VAG Spec is refusing to do so, I have escalated the matter to their manager by the name of Albert in the hopes of reaching a resolution. However, he is telling me that his company is a 5star RMI approved workshop, I should refer the case to Ombudsman. I referred the case to Ombudsman (MIOSA) on the 1st of April 2025 and it is under investigation, Despite awaiting a response from MIOSA today the 22 April 2025 i received a text from their manager Albert requesting me to collect my vehicle otherwise he will have to charge a storage fee of R350 per day, The manager is becoming arrogant. Before choosing VAG Spec, I unfortunately did not check customer reviews. Had I done so, I would have realized that many customers have expressed dissatisfaction with their service. As a paying customer, I expect professionalism, transparency, and accountability when something goes wrong. This situation has significantly disrupted my life, inconveniencing me both personally and professionally. It is unacceptable for your company to withhold my car for this length of time, my vehicle has been in their possession for 38 days till date and this ongoing delay has made my day to day life unnecessarily difficult and stressful, I am fully prepared to take further action.... It's clear that my patience is being tested by the continued lack of action. I am reporting this matter to X-Repo Channel 157.
Helpful (0)
|Replies (0)TM
Thabo M
1 reviews | Active since Jan 2020
22 Apr 2025, 11:05
VAG Spec Randburg Centre Poor Service and mismanagement.
I am writing to express my deep disappointment and frustration with the service I am receiving from VAG Spec Centre Randburg VAG Spec Randburg Centre,I am extremely disappointed with their service I took my car to VAG SPec for a gearbox services, Prior to the gearbox service, my vehicle was in excellent condition, with no issues related to the gearbox or transfer case. However, after the service, I began experiencing a knocking noise when driving uphill or over speed humps. Initially, I did not suspect the gearbox or transfer case, as I trusted that VAG Spec had carried out the service correctly. Instead, I assumed the issue was with the control arms and requested a quotation from VAG Spec for their replacement. However, their pricing was too high, so I opted to have the lower control arms replaced at Tyremart instead. During a wheel balancing and alignment check at Tyremart, a technician identified the same knocking noise and suggested that it could be related to the gearbox or a connected component. Concerned, I returned the vehicle to VAG Spec for further inspection. To my surprise, I was informed that the noise was coming from the transfer case. What concerns me most is that an employee named Catt (or Catherine) falsely claimed that her colleague, Vincent, had previously informed me about a transfer case issue and that I allegedly responded, “I will fix it bit by bit.” This statement is entirely false. I never had such a conversation with Vincent or anyone else at VAG Spec regarding the transfer case. If Vincent was aware of a transfer case issue, why did he proceed with servicing the gearbox? Why was I allowed to bring the car back for inspections if they already knew the cause of the noise? Additionally, I was questioned about why I had not identified the problem earlier. However, the noise only occurred when driving uphill or over speed humps, and since I work from home, I do not drive my car daily. I also requested a mechanical or diagnostic report prior the service was performed, but VAG Spec failed to provide one. I have WhatsApp chats records as proof of my communications with them. Given these circumstances, I requested that VAG Spec Centre Randburg repair my vehicle. If they are unable to do so, they should cover the cost of a new transfer case. VAG Spec is refusing to do so, I have escalated the matter to their manager by the name of Albert in the hopes of reaching a resolution. However, he is telling me that his company is a 5star RMI approved workshop, I should refer the case to Ombudsman. I referred the case to Ombudsman (MIOSA) on the 1st of April 2025 and it is under investigation, Despite awaiting a response from MIOSA today the 22 April 2025 i received a text from their manager Albert requesting me to collect my vehicle otherwise he will have to charge a storage fee of R350 per day, The manager is becoming arrogant. Before choosing VAG Spec, I unfortunately did not check customer reviews. Had I done so, I would have realized that many customers have expressed dissatisfaction with their service. As a paying customer, I expect professionalism, transparency, and accountability when something goes wrong. This situation has significantly disrupted my life, inconveniencing me both personally and professionally. It is unacceptable for your company to withhold my car for this length of time, my vehicle has been in their possession for 38 days till date and this ongoing delay has made my day to day life unnecessarily difficult and stressful, I am fully prepared to take further action.... It's clear that my patience is being tested by the continued lack of action. I am reporting this matter to X-Repo Channel 157.
0
Replies (0)MA
Marcel A
1 reviews | Active since Jan 2020
27 Feb 2025, 12:07
5 Star service!
My 2015 vw scirocco was repaired at VAG Spec Randburg late last year. The service I received from when I first dropped off my vehicle to collection was 5 star worthy! I received a complimentary water within 5 minutes of my arrival; and they provided me with a driver to drop me off back home after I booked in my vehicle. The communication was on point and their pricing is much more reasonable that a VW dealer. Also; when I collected my car; the vehicle was also washed and parked ready for me to pay and leave! Would 100% recommend
Helpful (0)
|Replies (0)MA
Marcel A
1 reviews | Active since Jan 2020
27 Feb 2025, 12:07
5 Star service!
My 2015 vw scirocco was repaired at VAG Spec Randburg late last year. The service I received from when I first dropped off my vehicle to collection was 5 star worthy! I received a complimentary water within 5 minutes of my arrival; and they provided me with a driver to drop me off back home after I booked in my vehicle. The communication was on point and their pricing is much more reasonable that a VW dealer. Also; when I collected my car; the vehicle was also washed and parked ready for me to pay and leave! Would 100% recommend
0
Replies (0)L
HD
Haroun D
1 reviews | Active since Jan 2020
29 Feb 2024, 11:26
Vag Spec Centre Randburg - excellent service
Following some poor experiences with companies in the motor industry, would like to take the time out to compliment Vag Spec Center for their courteous and professional service. I serviced a car there recently. Natasha provided excellent customer service. The workshop did not unnecessarily try and bill me for more work. I thank them for their excellent service and would surely recommend them.
Helpful (0)
|Replies (0)HD
Haroun D
1 reviews | Active since Jan 2020
29 Feb 2024, 11:26
Vag Spec Centre Randburg - excellent service
Following some poor experiences with companies in the motor industry, would like to take the time out to compliment Vag Spec Center for their courteous and professional service. I serviced a car there recently. Natasha provided excellent customer service. The workshop did not unnecessarily try and bill me for more work. I thank them for their excellent service and would surely recommend them.
0
Replies (0)