Ansefie R

Third party claim delayed for months

n August 26 2024, I was stationary at a red traffic light, my car was rear-ended by a work vehicle. The driver provided his details, and I spoke with his manager to report the incident. A claim was subsequently registered with their insurer, Equestra Fleet Management. As requested, I submitted three repair quotations, and in December, an assessor was sent to inspect my vehicle. Despite fulfilling all requirements on my part, the claim remains unsettled. I have made numerous attempts to follow up via email with the assigned contact person, Ms. Gigi Groenewald, but to date, I have not received any meaningful response or indication of when the matter will be resolved. I am extremely frustrated by the lack of communication and the unreasonable delay in settling this claim, which has left me without closure or recourse for necessary vehicle repairs.