Mark S

Warning to Uber customers

My wife and I called for an Uber from our home to Cape Town airport. We waited a few minutes and the driver arrived. We were quoted R202 for the trip and we selected to pay cash. The trip was uneventful and upon arrival at the airport we paid the driver R220 including an R18 tip. Upon arrival at Shaka international airport we attempted to call another Uber driver to take us to Umhlanga. The account was however blocked and we could not order a trip and were stranded.The reason reflected on the app was that the R202 had not been paid to the driver in Cape Town.All attempts to contact Uber were impossible and the only way of communicating is by way of messages Their responses to such messages are generic and meaningless. It has been simply impossible to engage with anyone in order to resolve this. Even at face value it is difficult to understand how they could accept the likelihood that their customers would take a trip from their home, remove all their luggage from the vehicle at destination and escape into the airport without paying the driver. Worse than this is that it is impossible to deal directly with anyone in order to defend these accusations of dishonesty on our part.