KD
Kvassan D
Active since Apr 2025
3
Reviews
0
Industries
Reviews
3 reviews11 months ago
Re: Recommendation: 192016 / 6990789 Mr. Dhanapalan
Good day on my last review on the platform I was assured that a response will be reached within 5 working days it has been 37 days still no response I had been asked to obtain a second report regarding my TV which was blown during a power surge this was done at my costs from a service provider approved by the manufacturer and sent the report clearly stated the cause as being a power surge up until now I claim has not been settled I get the run around daily at 75 years old I expected having insurance was for peace of mind not to cause more stress I have called OMI emailed them only to told over and over again that someone will get back to me even after getting all the pictures reports and confirmation there still making me run around is asking for a call or some sort of resolution too much after being with them for years
477 replies
12 months ago
Conflicting reports from Old mutual insurance
Good day I am insured by Quicksure with the policy underwritten by Old Mutual Insure on the March 2025 we had a power surge caused by an unplanned repair by the municipality and this caused my TV and decoder both to blow. I contacted Quicksure on the 1st April 2025 to report the matter a service provider approved by Quicksure was sent out on 2nd April they uplifted the unit and did a analysis and returned the unit a day later and was told they have completed whatever they needed to do. I called Quicksure several times after and was the mater was referred to Old Mutual Insure. After 21 days of mutual insure required a second report and 2 days later sent thru a letter of reputation on grounds that tbe unit was too old hence it not working. I disagree on the Ff terms This is my 3rd claim on my policy and on all other claims it's only after disputing the out was it paid How could the TV, decoder and multi plugs that have surge protectors all blow because the TV was old My microwave also stopped working but after inspection it was actually the surge protector on the microwave socket that blew so I called old mutual insure and removed the microwave from the claim How is that 4 other homes in the same block that I live on also had their appliances blow their insurance companies had all paid out within a week Why did old mutual insure request a second report and not go with the first report they received Why did the claim process take 24 days to get to a decision After all these questions I request LG electronics to intervene and they referred me to approved service provider who advised the FF The main power board IC 4/5 was burnt due to power surge The screen circuit board was burnt Teh unit turns on bit due to power source being the first to receive the high voltage it was blown If it's the screen why does the unit owner up but not turn on teh red light juts click showing a power issue
58 replies
12 months ago
Quicksure is not so quick
I registered a claim on the 31st March 2025 due to a power surge we suffered on the 1st April I received a updated policy schedule with added excesses and a increased premium I acted the increase and proceeded my claim. I was sent a claim form which I filled out I actually removed am item because it started working again I informed t insurance company about the change. A week later I was asked to get a letter from my municipal office showing there was planned outage the municipal office confirmed there was a power surge due to a unplanned repair,the next three days no response from Quicksure then I was asked to allow one of their service provider to asses the TV they guys come out took e TV away and sent a report 30 days later I am now being told their service provider who they have been using has submitted thr report in an incorrect format 2 days later and they still awaiting the report in the requested format how do they expect a client whose premiums up to date have to wait so long for a TV to be replaced my neighbours who are eih outsurance had their items replaced in 3 days this is my 3rd claim and everytime I have to run around getting documents forms etc every week it's a new delay or excuse at 70 years old I expected soe sort of assistance
275 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (100%)