Willem R

Driver1 After sales Care

I bought a vehicle from this garage, and the first impression was amazing. They were helpful and got my finance approved quite fast. Then it came to the registration of the vehicle, and the permit and licensing of the vehicle, and this is where I realized that the after sales for this company is quite horrifying. We were asked if the license etc can be delivered, which we agreed upon, as the address for delivery is quite close to them. I also asked for a spare key. I was told that was no spare key, however they will give me a one that will be made for the vehicle. Needless to say, this key was not delivered as promised by them, and they did not even order a new set of number plates. The only thing that delivered, after numerous back-and-forth with them as to where to deliver, was the license disc. This means that they paid a courier just to deliver an A4 size piece of paper. Another thing I asked them, was to send new wiper blades as well, as the existing wiper blades that was on the vehicle, was really in a bad shape. You cannot see anything when you put the wipers on, as they left streaks of water on the windscreen, and yes, this was also not supp**** or delivered. Then you need to start wondering how they got the vehicle through inspection with wiper blades that are insufficient. I had to go buy my own, new wiper blades, and had to use the old number plates. O yes, the number plates that was on the vehicle previously, was bent and almost impossible to place back into the number plate holders. I will most probably have to go and buy my own new set of number plates, as I do not think I will hear anything from them. PS; the salesperson, and his manager as sent whatsapps, almost two weeks ago, and I still waiting for a response from one of them. Like I said, very bad after sales from them.