MM
Merlyne M
Active since Apr 2025
2
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Reviews
2 reviews9 months ago
Lack of service
I sent an email to Old mutual on the 13th of June 2025 requesting assistance with terminating my life cover and havent received any feedback or communication to date. I have done numerous follow ups weekly and still nothing. The only communication i receive is when my premium is due for an increase.
53 replies
12 months ago
Poor service
I was an employee of Momentum for 2years 8months, i resigned and app**** for a pension fund claim on the 14th of March 2025 , and was advised the TAT is 26 working days, however 26 days passed and i did not received any communication from the fund nor any payment. I sent an email on the 24th of April to do a follow up and was advised i will get a response within 2 working days , still no feedback was received.So i decided to call them and to my surprise my claim was closed because HR advised the fund that i was rehired on the 2nd of April ,which is not true,and again the fund didnt bother sending me the communication about the closure of the claim, the claim was closed without my knowledge and the fund didnt bother to notify me. I had commitments that i couldnt honor due to their incompetence and the lies from the company's HR. I WANT MY MONEY OR ELSE I WILL ESCALATE THIS TO THE OMBUDSMAN 😡😡😡
0 replies
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