Alison L's Profile | Hellopeter

Share Your Experience

Industries I'm a Business

AL

Alison L

Active since May 2025

2

Reviews

0

Industries

Reviews

2 reviews

Property Partners Property Management & Sales (Pty) Ltd t/a Property Partners

3 months ago

Property Partners failed to return my deposit and ignored the Rental Housing Act — formal complaints filed with PPRA and RHT

Property Partners Property Management & Sales (Pty) Ltd (Reg No: ***) failed to return my rental deposit following the termination of my 12-month lease on 30 April 2026. The outgoing inspection on 30 April recorded no defects or damages. Despite this, and despite the 7-day statutory deadline under the Rental Housing Act having passed, my deposit has not been returned and no lawful basis for any deduction has been provided. When I sent a formal letter of demand, the agency cited public holidays, weekends, an internal comparison process, and the need for the owner's approval as reasons for the delay — none of which constitute valid grounds under the Act. A subsequent response simply stated they were "awaiting the owner's instructions," which is not a defence available to a registered property practitioner. This is not the first time I have had to escalate matters regarding this agency. During the same 12-month tenancy I was required to engage the Western Cape Rental Housing Tribunal due to the agency's failure to attend to maintenance obligations, which was resolved in my favour. I have now filed formal complaints with the Western Cape Rental Housing Tribunal and the Property Practitioners Regulatory Authority (PPRA). I would caution any prospective tenant to carefully consider whether this agency will fulfil its legal obligations to you.

6 replies

15 months ago

Billed After Contract Was Cancelled And Equipment Returned

I cancelled my contract effective 30 April, and I dropped off my equipment to their offices 2 May. Got an email and sms to confirm equipment was returned, and I still get debited R999 for another month?! I didn't even that amount of money in my account, so now my account is in arrears. What a nightmare of a company. Tried contacting them, but their stupid whatsapp service is as poor as their accounting and I didn't get anywhere. This happens two months or so after a massive billing error where they wanted to debit me for 3 months at once, equalling over R2000! I'm so glad I've cancelled with this company. Worst ever!

0 replies

Review Distribution

5 Star

0 (0%)

4 Star

0 (0%)

3 Star

0 (0%)

2 Star

0 (0%)

1 Star

2 (100%)

About

About Us
How Hellopeter Works
Press

Community

Help Centre for Reviewers
Sign In
Blog

Businesses

Hellopeter Business
Plans & Pricing
Business Sign In
Help Centre for Businesses

Follow Us

About

About Us
How Hellopeter Works
Press

Community

Help Centre
Sign In
Blog

Businesses

Hellopeter Business
Plans & Pricing
Business Sign In
Help Centre

Follow Us

© Copyright 2026 hellopeter.com and its affiliates. All rights reserved.

Terms & Conditions|Privacy Policy