Tasnim S

Terrible Service

Dear Hyundai Northcliff Management, I am writing to formally express my deep dissatisfaction with the poor level of customer service I experienced at your dealership today. The events that unfolded were not only frustrating but demonstrated a complete lack of communication, professionalism, and basic customer care. Upon arrival, I was informed that a driver had already left for drop-offs, but we were assured another trip would be arranged. I asked your staff to check how long it would take for the driver to return. Unfortunately, this was not done promptly. While we waited, we went upstairs to the showroom. Despite seeing us go upstairs, no one made the effort to notify us when the driver arrived — instead, we were told, upon returning, that the driver had already left again. To make matters worse, when your staff called the driver, their tone conveyed clear annoyance and reluctance. At this point, I had a small baby with me, and I was under pressure to return home and get back to work. It became clear that no one was prioritizing customer service, so I had to make my own transport arrangements. Later in the day, I messaged again to ask if you could assist with collecting us to fetch my car, and was bluntly told that no collections are done — another contradiction and lack of service consideration. This experience has left me extremely disappointed. I will not be returning to Hyundai Northcliff and will not recommend your services to others unless serious improvements are made in how you communicate and treat your customers. I urge you to take this complaint seriously and evaluate your internal processes, particularly around your drop-off and pick-up service, as well as how your team engages with customers — especially those with families and time-sensitive obligations. Sincerely, Tasnim