LT
Leigh-Anne Teixeira
Active since May 2025
2
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2 reviews11 months ago
Appalling Service and Zero Communication – Avoid Neonaza at All Costs
I placed an order for a neon sign with Neonaza on 15 April, clearly communicating the urgency and the need to receive it by Tuesday, 29 April for a time-sensitive event. On 22 April, I was told the parcel would be collected by their courier at 3pm on Thursday, 24 April, yet I received no waybill or tracking information. When I followed up on Friday, 25 April, they claimed the parcel had been collected that morning and assured me it would be delivered by Tuesday, 28 April. Still concerned, I asked if I could collect the parcel from their Johannesburg warehouse on Saturday, 26 April. They said they’d confirm—but that was the last communication I received on that request. By Tuesday, 29 April, the parcel had still not arrived. I contacted them via WhatsApp, phone, and email—no response. Eventually, I received an email saying they were out of office. I asked for someone to call me or provide a working contact number and was ignored again. I sent multiple follow-ups throughout the day with no clear response or tracking information. Out of desperation, I searched their Instagram, found the name of the courier company, and contacted them directly—only to discover the parcel had only been collected on the morning of 29 April, not on the 24th or 25th as Neonaza claimed. The courier advised the delivery was only scheduled for Friday, 2 May, which was too late for my event. Due to Neonaza’s dishonesty and complete lack of communication, I had no choice but to place an urgent overnight order with another local supplier—resulting in significant out-of-pocket costs. To this day, no one from Neonaza management has contacted me, despite promises of a follow-up after their “staff meeting.” I am beyond disappointed. This was an appalling experience—terrible service, no accountability, and blatant dishonesty. I would strongly advise anyone to avoid using Neonaza for any urgent or important events. Absolutely not worth the risk.
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11 months ago
Very Disappointed – Would Not Recommend Neonaza
I would not recommend Neonaza at all. At first, they were great – responsive and helpful with the artwork for my client’s neon sign. I confirmed my order two weeks in advance, and they assured me that I would receive it in time, even with the Easter public holidays. I paid the full amount upfront. The Thursday before my event, they confirmed the parcel was on its way. By Friday, they said it had only just been dispatched, but they would try to speak to the courier to arrange a Saturday warehouse collection. That was the last I heard from them. My event was on Wednesday, with setup planned for Tuesday. By Tuesday morning, I still had no tracking number or clear update. I called and sent WhatsApp messages but received no response – they had apparently left the phones in the office and weren’t in that day. Their email responses were slow (every few hours) and unhelpful, and they refused to provide a direct contact number. In desperation, I went to their Instagram page, found out which courier company they use, and called the courier myself. There was no parcel under my details. I gave them Neonaza’s number, and they finally found it – the sign hadn’t even left Bloemfontein as of Tuesday morning, and delivery was only scheduled for that Friday, two days after my event. With no other choice and zero reliable communication from Neonaza, I had to commission a brand new sign overnight from another local supplier – costing me both time and money. A week later and still no one from management has contacted me with feedback. Their poor communication and lack of responsibility left a very bad taste in my mouth. I won’t be using Neonaza again, and I strongly suggest others think twice before doing so.
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