ZN
Zinhle N
Active since May 2025
4
Reviews
0
Industries
Reviews
4 reviews1 month ago
Unusable glasses, broken promises, and a refund they refuse to honour
I ordered prescription glasses from Lensmart (Order No. C26040248555399467). When the glasses arrived, I could not see through them at all — they were completely unusable. I contacted Lensmart to report the problem and request a refund. In their first response, they openly acknowledged that the glasses were unusable due to an incorrect prescription. Based on that admission, they offered me a partial refund — frames only — and expected me to pay for international return shipping. I rejected this as unfair. When I pushed back and demanded a full refund, Lensmart completely reversed their position. They began blaming me for the prescription error, claiming I had manually captured the wrong prescription — which is false. I uploaded my prescription on their website. Their own system limitations (guest/tourist order) are not my problem. This company: ✗ Delivered a product that is 100% unusable ✗ Initially admitted fault, then denied it ✗ Changed their story multiple times ✗ Refused to issue a full refund for THEIR error ✗ Expected the customer to cover return shipping costs for a defective product This is deceptive business practice and a violation of consumer rights. Do NOT order from Lensmart. If anything goes wrong, they will dodge accountability at every turn.
0 replies
13 months ago
Vodacom poor service
I am extremely frustrated with Vodacom’s customer service. I reported my internet issue on Sunday, contacted the call center on Monday, and was given a reference number with the promise that a technician would call me. It’s now Tuesday, and I have not received any follow-up. I called the call center again this morning and am still waiting for assistance. The lack of communication and slow response is disappointing, especially when customers expect reliable support for essential services. This experience makes it clear why so many people are dissatisfied with Vodacom’s service
2 replies
13 months ago
Frustrated by Unresolved Showmax Issue and Poor Customer Service
I am extremely disappointed with the ongoing issue I have experienced with Showmax. Despite multiple calls to DStv, I was referred to Showmax, only for Showmax to send me back to DStv. This back-and-forth has left my problem unresolved, and it feels as though neither company cares about their clients. I am paying for a service I cannot use, and the lack of accountability is unacceptable. No wonder there is a decline in subscriptions when customers are treated this way.
1 reply
13 months ago
Frustrated by DStv’s *********** Support: Showmax Still Not Activated
I am extremely disappointed with the service I have received from DStv regarding my Showmax activation. Despite having paid in full, I am still unable to access Showmax. Over the past several days, I have spoken to at least five different agents, and not one of them seems to know the correct process to resolve my issue. Each interaction has left me more frustrated, as I am simply passed from one agent to another without any real assistance or solution. The lack of knowledge and support from your team is unacceptable, especially considering that this is a service I am actively paying for. I feel completely defeated by this process and am losing confidence in DStv’s ability to assist its customers with even the most basic requests.
2 replies
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4 (100%)