Marcia A

Print24: ********* Business Practice

I paid Print 24 in full for a brochure that I needed for an event my church was having. This brochure was an integral part of our event, in fact the success of the event hinged on the info we provided in the booklet. They delivered less than half the order 2 days before the event, but failed to inform me that they did not fullfill the quantity we paid for. Had I not counted, I would not have known. The booklets they did provide were damaged, done in incorrect colouring and of a poor quality(smudges). I spent the next 2 days pleading with them to honour the job we paid for. The excuses were too many: they had a problem with the printer, they did not have enough paper to complete the order, they couldn’t get a technician out to fix the printer). I pleaded with the person I think is the owner, because they have given me incorrect information as to who the owner is. He made me believe that he was going to go in himself to get the job done, then told me that there was an electrical problem with the building, of which I found out was a lie(the security guards had no knowledge of a power failure). This story is long and very painful….i never got the order, I’ve been trying for 3 and a half months to get a refund with no avail. They eventually responded to a email to tell me that they are having “financial” restructuring so they will not be able to pay us in full but with pay the Regina in 4 instalments. I’m still waiting for a payment schedule, of which I’ve asked several times for. Messages are no longer going through on Wats App and they do not respond to emails. We paid them a large amount of money, this was an order for a religious organization, this company’s business ethics are very poor. My only regret is that I did not read all the other reviews of this company befor I used them, because they are very poor. I’m now in a situation where I may never get the refund.