Judy-Lee Aucamp

Thinking about buying from MMA CARS Pinetown? RUN the other way!

We purchased a TOYOTA HILUX 3.0D-4D 4x2 from them in September 2023, after so many promises of quality checks etc. Upon delivery, a walk-through inspection revealed minor issues, including tiny chips, a missing tailgate cable, and a tarnished tailgate stoplight, we were assured that it can and will be fixed.. never happened. The dealer acknowledged that the diesel gauge might not be working but us it was a minor fix at any Toyota dealership, it was not. The vehicle had a weird sound when started but we were also informed that the difficulty starting the vehicle was typical for this model and that there were no serious concerns. Based on these assurances, we signed the acceptance agreement. After taking delivery, we discovered several additional and significant problems. Toyota Kroonstad conducted a full inspection of the vehicle and found the following issues: 1. The passenger seat track is broken, posing a significant safety risk. 2. The clutch is near failure and requires urgent replacement for safety. 3. The diesel gauge is not functional due to a broken diesel cluster, which is a more complex issue than initially stated. 4. The wheel nuts on the vehicle are incorrect. 5. The starting issues could stem from the starter, piston, or compression problems. Additionally, we had to retake the vehicle for a roadworthy test due to a delay of over two months in receiving the necessary documentation for licensing. Despite incurring costs for licensing, we have not been reimbursed. These issues, along with difficulty contacting the respondent for resolution, since they literally ignored our calls or were always suddenly not at the office, have caused significant inconvenience, including time off work and financial strain. Best of all we reported this case to MIOSA, in this time the vehicle stopped starting completely around May 2024, we won the case at MIOSA and ruling was for MMA motors to get the vehicle and pay back all the money. No surprise MMA refused and we took matters further to the NCC, again won with the outcome of them having to pay back the money and get the vehicle. At first MMA motors agreed but we have to pay R71 000 first for usage, okay, understandable, but who is going to pay us back for paying almost 2 years’ worth of insurance monthly for a car that is standing in our backyard for over a year. After again a long struggle to get MMA motors to come and inspect the vehicle and to come and take it back, they finally came, verbally said that they’re taking the vehicle but afterwards per email refused AGAIN due to rodent infestation, what would one expect from a vehicle standing in our backyard for more than a year. If MMA CARS held to their promises and came and took the vehicle back within our 3 month guarantee time, none of this would’ve happened, if they helped us within our 6 month and extended warranty time, none of this would’ve happened