Ronel W

POOR QUALITY, TERRIBLE COMFORT, USELESS GUARANTEE!

We purchased a Slumberland Vicor Medium Base and Mattress in cash from Mattress Corporation Towers Center in Boksburg during September 2024. Less than 7 months later, the mattress is in shocking condition. It’s sagging badly on both sides, completely hollow where our bodies lie, and has a permanent bulge down the centre. One side of the mattress edge is so warped it’s not even in a straight line anymore. We registered for the guarantee during September 2024 and logged a formal complaint with Slumberland recently. It took quite a while before we received any response. An inspector was eventually sent to assess the damage, and after his visit, Slumberland’s customer service informed us that this condition is normal wear and tear. They advised us to continue turning the mattress clockwise every two weeks – something we had already been doing consistently since day one. Now we’re stuck with a mattress that feels like we’re sleeping directly on coils. It offers zero support and has left us waking up every morning with severe lower back pain. Sleep is restless and uncomfortable, as we constantly toss and turn just to find some relief. If this is what Slumberland considers “normal” after 7 months, I shudder to think what this mattress will look and feel like after a year or two. We paid R9,000 for what is now a completely worthless mattress. The quality is far below acceptable, and the so-called guarantee means nothing when genuine defects are brushed off as normal. I cannot in good conscience recommend this product to anyone. Avoid the Slumberland Vicor mattress at all costs. It is not worth the money, the discomfort, or the disappointment.