Godfrey M

Terrible service

Today I went to clicks located in Heathway Square (cresta area) asking for an advice from their pharmacy on what to apply on a 3 year old baby with severe chicken pox. The pharmacist recommended PoxClin CoolMousse and Allergex syrup, I purchased both products based on his word because he is a pharmacist after all but then when I left the store I sent a pic of what I bought to my fiance and she asked me to go and exchange Poxclin as someone from her family previously used it and it cause severe rash on the baby skin and "maybe" the baby was allergic to one of the ingredients used in the products so she can't risk it on our baby's skin. Just 10min or less after the purchase I went back to the store to ask if i can exchange it and I was told that they dont do exchange on medication even if it's not open and that's the policy. To me it felt like its just a business to them than helping people. I called Clicks head office and they gave me the same answer not putting into consideration that I went to their store and ASK FOR HELP or rather say recommendation/advice on what to put on my baby's skin, they didn't give me options to choose from. Their pharmacist recommended ONLY 2 product which I purchased and now I want to exchange 1 for something else but to them company policy its important than helping out customers. What if I use that product and my baby gets more sick??? Then I'll be forced to sue the whole Clicks group and I'll make sure that they get discredited from the Board of Health. Product was not used, the box is still sealed but still they don't want assist. I'd rather go to other Pharmacies that I know would help in such situations than going to Clicks again.