JP
Jaco P
Active since May 2025
2
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2 reviews2 months ago
Upfront payment policy?
What is your company policy on upfront payment when ordering spectacles through a medical aid? Is it your official company policy that the client must first pay 100% upfront in order to receive the glasses, then the franchise/branch will submit the claim to the medical aid, and then when they receive the payment from the medical aid, only then will they repay the client? Because this is what I am told at one specific branch of yours, but at another branch they say no they do not operate like that. As long as they have all the necessary correct authority papers from the medical aid in writing, with an authority nr, then they immediately supply the glasses to the client and submit the claim and receive their payment afterwards. Hence my question, are your different franchise owners allowed to individually operate outside of the stipulated contract with a specific medical aid at own will, or are they bound to Spec Savers Holding Company to a set rules of operations?
1 reply
8 months ago
Bought a thermostat for my oven on Thursday 09 October 2025 at Lynnwood Domestic Services, fitted it, and at first it worked
Bought a thermostat for my oven on Thursday 09 October 2025 at Lynnwood Domestic Services, fitted it, and at first it worked. But then within 5 minutes it stopped working. After about 30 minutes it started working again. Called in the help of an electrician. Removed it again and electrician tested it with multi meter to confirm continuity, it worked sometimes and other times not. Electrician advised it is a factory dud, it happens, and because it is still brand new and to be returned within 24 hours, they should exchange it. I then returned it on Friday 10 October 2025 with the proof of receipt, but "Stefan" just refused, saying they do not give any guarantees on electrical components. It it was 6 months or a year down the line, I could've understood maybe, but not within 24 hours! Not satisfied with their excuse on not giving any exchange warranties on electrical components, since they are an electrical service supplier specialist.
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