Desiree N

Barons VW Durban

I am very Disappointed with the Services recieved from BArons VW. We werre promised a Trade in for our Vehicle whereby VW promised to pay us book value for the vehicle and we were to cover to the shortfall. For which we took a Loan. The day we went to hand in the vehicle and we had the cash payment to settle the difference, We were in for a rude a3akening because we were told we were misinformed - VW cannot pay us book value! imagine the knock to our knees. Here we were with the cash Loan, and the vehicle and VW put us into a very big financial loss. because we are now left with a vehicle we cannot afford to pay for and a Loan that we have to pay back. This is very bad Customer service from such a reputable car sale dealership.