BD
Barons Durban
Unclaimed Business
BD
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|2 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Barons Durban
Barons Durban has a TrustIndex of 0 out of 10 on Hellopeter, based on 2 reviews in the last 12 months. Hellopeter has tracked Barons Durban across 20 total reviews. How is the TrustIndex calculated? →
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSN
Sanele N
1 reviews | Active since Jan 2020
7 Nov 2025, 06:29
Poor service at VW Barons Durban the one in Bluff
Took my car for service in VW barons and no oil or coolant change yet it was a major service, I'm very disappointed with their service. Document number on invoice 57SISAAB8874 When I started the car it gave coolant alarm on the same day it was serviced I'm very disappointed.
Helpful (0)
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Sanele N
1 reviews | Active since Jan 2020
7 Nov 2025, 06:29
Poor service at VW Barons Durban the one in Bluff
Took my car for service in VW barons and no oil or coolant change yet it was a major service, I'm very disappointed with their service. Document number on invoice 57SISAAB8874 When I started the car it gave coolant alarm on the same day it was serviced I'm very disappointed.
0
Replies (0)DN
Desiree N
1 reviews | Active since Jan 2020
23 May 2025, 09:35
Barons VW Durban
I am very Disappointed with the Services recieved from BArons VW. We werre promised a Trade in for our Vehicle whereby VW promised to pay us book value for the vehicle and we were to cover to the shortfall. For which we took a Loan. The day we went to hand in the vehicle and we had the cash payment to settle the difference, We were in for a rude a3akening because we were told we were misinformed - VW cannot pay us book value! imagine the knock to our knees. Here we were with the cash Loan, and the vehicle and VW put us into a very big financial loss. because we are now left with a vehicle we cannot afford to pay for and a Loan that we have to pay back. This is very bad Customer service from such a reputable car sale dealership.
Helpful (0)
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Desiree N
1 reviews | Active since Jan 2020
23 May 2025, 09:35
Barons VW Durban
I am very Disappointed with the Services recieved from BArons VW. We werre promised a Trade in for our Vehicle whereby VW promised to pay us book value for the vehicle and we were to cover to the shortfall. For which we took a Loan. The day we went to hand in the vehicle and we had the cash payment to settle the difference, We were in for a rude a3akening because we were told we were misinformed - VW cannot pay us book value! imagine the knock to our knees. Here we were with the cash Loan, and the vehicle and VW put us into a very big financial loss. because we are now left with a vehicle we cannot afford to pay for and a Loan that we have to pay back. This is very bad Customer service from such a reputable car sale dealership.
0
Replies (0)JS
Jarryd S
1 reviews | Active since Jan 2020
16 Apr 2025, 06:20
Damage to my Vehicle - No Accountability
My vehicle was taken into Barons VW Durban on 7 April 2025 for the rear trims to be replaced. My wife brought the vehicle in and was advised that the process would take approximately one hour. Nearly two hours later, she left the dealership—unaware that this would mark the beginning of a frustrating and disappointing experience with Barons VW Durban. Upon the vehicle's arrival at home, I inspected the new trims and discovered multiple chips on the rear bumper. On the right-hand side, it was evident that the technician had used a *****driver instead of the correct pry tool, resulting in two gouges of plastic and paint damage. On the left-hand side, there were also two paint chips and several scratches where the trim plate had clearly been forced into place. At no point did anyone from the dealership or workshop acknowledge or take responsibility for the damage. Mistakes do happen—it's not the error itself, but how it's handled that makes the difference. I value honesty and transparency, which could have significantly changed my experience. I immediately contacted Barons VW Durban and asked to speak with the service advisor I had been dealing with. Unsurprisingly, I was told, “She’s not available—can I take a message?” I’d like to emphasise that I own two VW vehicles, both of which have been to Barons multiple times this year alone. On numerous occasions, I have tried to contact the dealership, and each time I’ve received the same response: “Can I take a message?”—messages that are never returned. I then emailed the Service Manager, who was also unavailable and, to this day, has never responded to my email. Regarding the issue with my VW T-Roc R-Line—being fair and understanding that mistakes can happen—I sent another formal complaint email to the Service Manager, proposing two resolutions. I requested a response within seven days from the incident date. That deadline was yesterday, 14 April 2025. Still, there has been no reply. On the same day, I called the dealership again, this time asking to speak with the Parts Department. Once again, I was told, “They’re not available—can I take a message?” I then drove to Barons VW Durban in person. The Service Manager, who stated “I was just about to reply to your email,” To date, I have still not received this response in writing. After an hour-long discussion, we agreed on a resolution, which was to be confirmed in writing. As expected, this has not happened. Today, 15 April 2025, I emailed the Dealer Principal to bring these issues to his attention. His reply indicated he was unaware of the resolution discussed and agreed upon with the Service Manager on 14 April 2025. Furthermore, over the past month, I have expressed interest in purchasing one of three different vehicles—none of which Barons VW Durban could assist with. In contrast, when contacting other highly recommended VW dealerships, I was immediately connected to sales representatives who confirmed vehicle availability. To date, I have still not received the trade-in evaluation from Barons VW, which was conducted on Tuesday, 8 April 2025. In closing, as a loyal customer of Barons VW Durban for over two decades, I urge you to seriously reconsider your customer service approach. I have been patient, understanding, and more than reasonable given the circumstances surrounding the damage and neglect of my vehicle while in your care. It’s time for Barons VW Durban to take responsibility and do the right thing.
Helpful (0)
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Jarryd S
1 reviews | Active since Jan 2020
16 Apr 2025, 06:20
Damage to my Vehicle - No Accountability
My vehicle was taken into Barons VW Durban on 7 April 2025 for the rear trims to be replaced. My wife brought the vehicle in and was advised that the process would take approximately one hour. Nearly two hours later, she left the dealership—unaware that this would mark the beginning of a frustrating and disappointing experience with Barons VW Durban. Upon the vehicle's arrival at home, I inspected the new trims and discovered multiple chips on the rear bumper. On the right-hand side, it was evident that the technician had used a *****driver instead of the correct pry tool, resulting in two gouges of plastic and paint damage. On the left-hand side, there were also two paint chips and several scratches where the trim plate had clearly been forced into place. At no point did anyone from the dealership or workshop acknowledge or take responsibility for the damage. Mistakes do happen—it's not the error itself, but how it's handled that makes the difference. I value honesty and transparency, which could have significantly changed my experience. I immediately contacted Barons VW Durban and asked to speak with the service advisor I had been dealing with. Unsurprisingly, I was told, “She’s not available—can I take a message?” I’d like to emphasise that I own two VW vehicles, both of which have been to Barons multiple times this year alone. On numerous occasions, I have tried to contact the dealership, and each time I’ve received the same response: “Can I take a message?”—messages that are never returned. I then emailed the Service Manager, who was also unavailable and, to this day, has never responded to my email. Regarding the issue with my VW T-Roc R-Line—being fair and understanding that mistakes can happen—I sent another formal complaint email to the Service Manager, proposing two resolutions. I requested a response within seven days from the incident date. That deadline was yesterday, 14 April 2025. Still, there has been no reply. On the same day, I called the dealership again, this time asking to speak with the Parts Department. Once again, I was told, “They’re not available—can I take a message?” I then drove to Barons VW Durban in person. The Service Manager, who stated “I was just about to reply to your email,” To date, I have still not received this response in writing. After an hour-long discussion, we agreed on a resolution, which was to be confirmed in writing. As expected, this has not happened. Today, 15 April 2025, I emailed the Dealer Principal to bring these issues to his attention. His reply indicated he was unaware of the resolution discussed and agreed upon with the Service Manager on 14 April 2025. Furthermore, over the past month, I have expressed interest in purchasing one of three different vehicles—none of which Barons VW Durban could assist with. In contrast, when contacting other highly recommended VW dealerships, I was immediately connected to sales representatives who confirmed vehicle availability. To date, I have still not received the trade-in evaluation from Barons VW, which was conducted on Tuesday, 8 April 2025. In closing, as a loyal customer of Barons VW Durban for over two decades, I urge you to seriously reconsider your customer service approach. I have been patient, understanding, and more than reasonable given the circumstances surrounding the damage and neglect of my vehicle while in your care. It’s time for Barons VW Durban to take responsibility and do the right thing.
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Replies (0)PS
Prof S
1 reviews | Active since Jan 2020
18 Jul 2023, 18:12
No longer the best and recommended dealership
I recently bought a car from Barons Durban the car was only 6 month old however I had multiple issues. I’ve been back and forward to the dealership to try to sort out things with most of my mileage on the car from the time of buying it being traveling to the dealership and home. Barons Durban is no longer the same as it used to be which was one of the best dealerships in KZN. After buying the car and sharing my experience with people the feeling seem to be similar and shocking both from the service department and management.
Helpful (0)
|Replies (0)PS
Prof S
1 reviews | Active since Jan 2020
18 Jul 2023, 18:12
No longer the best and recommended dealership
I recently bought a car from Barons Durban the car was only 6 month old however I had multiple issues. I’ve been back and forward to the dealership to try to sort out things with most of my mileage on the car from the time of buying it being traveling to the dealership and home. Barons Durban is no longer the same as it used to be which was one of the best dealerships in KZN. After buying the car and sharing my experience with people the feeling seem to be similar and shocking both from the service department and management.
0
Replies (0)DM
Dino M
1 reviews | Active since Jan 2020
10 Aug 2022, 08:35
Cannot fit a bulb and lie to fit a bulb that doesnt need replacing
Booked my car for a service on Monday 08 August 2022, service advisor was Marlini informed me that my left brake light was not working. This is a lie as I walked pass my car at the time (after fetching my coffee) as it started to be driven to the service bay and the left brake was in fact working, and the right side was NOT. Camera needs to be viewed for this allegation. Secondly, Marlini claimed that my right side brake could not be repaired due to a "WIRING PROBLEM". Is Marlini an auto electrician? I personally changed the bulb on the right side and its working perfectly! all lights are working. I have 3 problems: 1. I was charged for a bulb which did not need replacing. 2. VW was unable to fit a simple bulb. 3. The system has a note that I have a wiring problem - this is a lie. In the event of me being in a rear end collision, my insurance will request my service records, and will refuse to pay / contest their obligation to pay due to the fact that, according to auto electrician Marlini, I have a wiring problem. I have been servicing my car since new (2011) at Barons Durban dealership and always requested Sanjay to be my advisor, who has now passed on. He set the bar very high for service advisors.
Helpful (0)
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Dino M
1 reviews | Active since Jan 2020
10 Aug 2022, 08:35
Cannot fit a bulb and lie to fit a bulb that doesnt need replacing
Booked my car for a service on Monday 08 August 2022, service advisor was Marlini informed me that my left brake light was not working. This is a lie as I walked pass my car at the time (after fetching my coffee) as it started to be driven to the service bay and the left brake was in fact working, and the right side was NOT. Camera needs to be viewed for this allegation. Secondly, Marlini claimed that my right side brake could not be repaired due to a "WIRING PROBLEM". Is Marlini an auto electrician? I personally changed the bulb on the right side and its working perfectly! all lights are working. I have 3 problems: 1. I was charged for a bulb which did not need replacing. 2. VW was unable to fit a simple bulb. 3. The system has a note that I have a wiring problem - this is a lie. In the event of me being in a rear end collision, my insurance will request my service records, and will refuse to pay / contest their obligation to pay due to the fact that, according to auto electrician Marlini, I have a wiring problem. I have been servicing my car since new (2011) at Barons Durban dealership and always requested Sanjay to be my advisor, who has now passed on. He set the bar very high for service advisors.
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Replies (0)RH
Rehana H
1 reviews | Active since Jan 2020
30 Oct 2021, 08:53
Paid for a service to be told no service was done
We took our car in for a service on 26 October 2021. Was told late morning that the service was completed and the break pads needed to be replaced at a cost of R5000. When I arrived to collect the car i was told it was not ready. and they had not washed it yet. I had to wait for 1 hour for this to be done. After settling the service bill, I was then informed they made a mistake and had not serviced the car at all. My car had been mixed up with another car. Due to other commitments for the day i had to leave asap and only managed to phone the manager later that day to complain. He explained the 'mistake' on their side and gave a very mediocre apology. He then asked what compensation would i like, but was too flabbergasted to respond. I have been using this dealership for a few years, but this last experience left a very bad taste in my mouth. I would not recommend using this dealership to anyone.
Helpful (0)
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Rehana H
1 reviews | Active since Jan 2020
30 Oct 2021, 08:53
Paid for a service to be told no service was done
We took our car in for a service on 26 October 2021. Was told late morning that the service was completed and the break pads needed to be replaced at a cost of R5000. When I arrived to collect the car i was told it was not ready. and they had not washed it yet. I had to wait for 1 hour for this to be done. After settling the service bill, I was then informed they made a mistake and had not serviced the car at all. My car had been mixed up with another car. Due to other commitments for the day i had to leave asap and only managed to phone the manager later that day to complain. He explained the 'mistake' on their side and gave a very mediocre apology. He then asked what compensation would i like, but was too flabbergasted to respond. I have been using this dealership for a few years, but this last experience left a very bad taste in my mouth. I would not recommend using this dealership to anyone.
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Replies (0)IM
Innocent M
1 reviews | Active since Jan 2020
21 Aug 2021, 08:32
Selling s**** cars but call them brand new
I bought a vehicle polo vivo maxx 1.6 in september 2019 and the car has been giving me problems since then and no one cares from the garage and all they tell me is to speak to vw SA and vw SA says i must talk to the dealer which is barons durban and i even tried to get into more debt by getting another car since i am struggling with this one but as soon as they see it was me i was blocked no one want to talk to me .....the way this people do business is very unprofessional and disrespectful to their customers. Thank you
Helpful (0)
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Innocent M
1 reviews | Active since Jan 2020
21 Aug 2021, 08:32
Selling s**** cars but call them brand new
I bought a vehicle polo vivo maxx 1.6 in september 2019 and the car has been giving me problems since then and no one cares from the garage and all they tell me is to speak to vw SA and vw SA says i must talk to the dealer which is barons durban and i even tried to get into more debt by getting another car since i am struggling with this one but as soon as they see it was me i was blocked no one want to talk to me .....the way this people do business is very unprofessional and disrespectful to their customers. Thank you
0
Replies (0)SU
Stephanie U
1 reviews | Active since Jan 2020
19 Jun 2021, 11:32
Barons Durban pathetic service delivery!
My epc light came on in my car in the last week of May 2021. I had booked the car with barons for the 3th of June as that was the only date available, and which literally took me from 07h30-12h30 to get done as the only person who does the booking was apparently busy. Even though im a health care front line worker is still able to take the time and make the call. Barons is too busy to answer their calls. The car went in on the 3rd of june 2021. My service advisor Mr yogen Naidoo explained all the necessary steps and that id be contacted once the problem was diagnosed. I later on got a call from Mr Naidoo to state that the sparks plug needed to be changed and asked me if i wanted to go ahead with it. I dont know much about cars but from the knowledge i know i felt that to be very strange. As my car went in for a service to Barons Durban in September 2020 with a mileage of about 76000km and they did a major service on the car and claimed to have changed the sparks plug at that service and i was charged R1600 for the plugs. Now in June 2021 when my mileage is 81500kms the spark plugs is gone...... as irritated as i was i decided to just let it be as i needed my car for work as its my only form of transportation. So agreed for Barons to go ahead and i was charged R2600 for the change of sparks plug which was clearly not changed at the service but i was charged for it. This clearly shows how deceitful Barons is. I will never refer anyone to go there. One would think sending your car to the agents is best but they are a complete waste of time and money. I would rather give the job to an rmi approved place!!
Helpful (0)
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Stephanie U
1 reviews | Active since Jan 2020
19 Jun 2021, 11:32
Barons Durban pathetic service delivery!
My epc light came on in my car in the last week of May 2021. I had booked the car with barons for the 3th of June as that was the only date available, and which literally took me from 07h30-12h30 to get done as the only person who does the booking was apparently busy. Even though im a health care front line worker is still able to take the time and make the call. Barons is too busy to answer their calls. The car went in on the 3rd of june 2021. My service advisor Mr yogen Naidoo explained all the necessary steps and that id be contacted once the problem was diagnosed. I later on got a call from Mr Naidoo to state that the sparks plug needed to be changed and asked me if i wanted to go ahead with it. I dont know much about cars but from the knowledge i know i felt that to be very strange. As my car went in for a service to Barons Durban in September 2020 with a mileage of about 76000km and they did a major service on the car and claimed to have changed the sparks plug at that service and i was charged R1600 for the plugs. Now in June 2021 when my mileage is 81500kms the spark plugs is gone...... as irritated as i was i decided to just let it be as i needed my car for work as its my only form of transportation. So agreed for Barons to go ahead and i was charged R2600 for the change of sparks plug which was clearly not changed at the service but i was charged for it. This clearly shows how deceitful Barons is. I will never refer anyone to go there. One would think sending your car to the agents is best but they are a complete waste of time and money. I would rather give the job to an rmi approved place!!
0
Replies (0)