1 reviews | Active since Member
Booked my car for a service on Monday 08 August 2022, service advisor was Marlini informed me that my left brake light was not working. This is a lie as I walked pass my car at the time (after fetching my coffee) as it started to be driven to the service bay and the left brake was in fact working, and the right side was NOT. Camera needs to be viewed for this allegation. Secondly, Marlini claimed that my right side brake could not be repaired due to a "WIRING PROBLEM". Is Marlini an auto electrician? I personally changed the bulb on the right side and its working perfectly! all lights are working. I have 3 problems:
1. I was charged for a bulb which did not need replacing. 2. VW was unable to fit a simple bulb. 3. The system has a note that I have a wiring problem - this is a lie. In the event of me being in a rear end collision, my insurance will request my service records, and will refuse to pay / contest their obligation to pay due to the fact that, according to auto electrician Marlini, I have a wiring problem.
I have been servicing my car since new (2011) at Barons Durban dealership and always requested Sanjay to be my advisor, who has now passed on. He set the bar very high for service advisors.