AM
Aphumle M
Active since May 2025
3
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Reviews
3 reviews2 weeks ago
CAPITEC IS A ****, THEY WILL **** YOU
If there was a way to rate these ****MERS lower than 1 star, I would. Absolute ***** of the bank that preys on the disadvantaged. No wonder the other year people were ****med of their money from their bank accounts using this bank. There's nothing good about capitec, from agents to the higher management. Their agents have no soft skills, none whatsoever, like they aren't trained to deal with customers. Yesterday, the 4th of May I contacted the bank through the WhatsApp platform. The service I received there was one of the worst ever. I was assisted by a rude lady called Ntombi. She had no soft skills, no polite way to address me, and I had to remind her of my prior queries that they didn't attend to. That's one issue they all have. You could express yourself about the issues you're having and they'll choose what to respond to and what not to respond to. I asked this rude lady to cancel my funeral cover for me and she did after a long time. I asked for a confirmation document to be sent via email. Today they tried debiting my account and because I had insufficient funds, I was charged a fee of R6. I was confused a decided to contact the bank back. This time I was assisted by Prudence, who also could not address all my queries until I had to remind her time and again. She told me that I still have to pay for the month because I'm still covered. I DO NOT WANT THE BE COVERED BY THESE PEOPLE, I THOUGHT MY POLICY WAS CANCELLED. She tried explaining her nonsense that I still have to pay and I'm covered for the months. These people are egocentric, self centred, selfish *******s who prey on the weak.
15 replies
4 months ago
REFUND ME MY MONEY
I processed a refund on or from my payflex account on 17/01/2026 and I still haven't received it, what's going on? I've read reviews of you guys, of people complaining about their refunds. Please refund back my money. Withdrawal I.d - PAYFLEX - 260117
0 replies
12 months ago
CAPITEC IS A **** AND IS ALWAYS GUNNING FOR THE LITTLE MAN
I am disgusted with the company and the **** they are running. I attempted to withdraw R100 today on an ATM inside Game at Greenacres, and the cash did not come out. The transaction loaded for quite sometime and eventually displayed that it was unsuccessful. I took my card out and to my suprise, a notification popped in stating that the withdrawal had gone through. I tried to called the customer service team and I was met with the worst service ever. Thobile, an agent who assisted me, said to me "why do you want to speak to my manager when I've clearly told you that the matter has been escalated", when I asked to speak to a manager because she could not assist me. Her manager, Mmamutlane Masinyane, shunned and talked over me throughout our conversation, showing that she couldn't care less. That was my last cent and was going to use it for taxi fare. I was left stranded and had to call a friend for help. The worst service and company ever. I logged a complaint with the financial ombudsman as well.
150 replies
Review Distribution
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1 Star
3 (100%)