Sibongile M

Non responsive feedback

My child app**** for combination certificate for 2024 examination and on the form it said the combined matric certificate will be available between 4-8 weeks. We have been making numerous calls since April until now and we are given different responses as to when the certificate will be processed. The lady that was assisting us took leave and didnt ask anyone from the office to assist, even the supervisor will take our contact details and say they will call us back and never call us back. Today I called at 14:05 and said she will call me back and when I called at 15:06 they said she left. IEB is delaying us applying early at universities. The lack of conclusive response is utterly disappointing.