ST
SANDRINE N
Active since May 2025
2
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2 reviews11 months ago
Got the most traumatising experience with this airline in Guangzhou. Their Check-in agents are so heartless that I am wondering if they are humans
I recently traveled from Johannesburg, South Africa, to Guangzhou, China, on a round-trip ticket. included a 1 hour 20 minute transit at Hong Kong, and my return journey included a 1 hour 5 minute transit at Hong Kong. When I departed from Johannesburg, the check-in agent at O.R. Tambo International Airport did not request a transit visa, and I was able to travel smoothly to Guangzhou via Hong Kong without any issues. Similarly, upon arrival in Hong Kong, the security officer only checked my passport and directed me to the transfer area without requiring a transit visa. However, during my return journey from Guangzhou to Johannesburg, their flight check-in agent denied me permission to board the flight at Guangzhou, claiming that I required a transit visa for a 1-hour layover in Hong Kong. This denial of boarding was both unexpected and unreasonable because: First, when I left Johannesburg for Guangzhou, their check-in agent did not require the transit visa since the transit time was so short. If they had denied me permission to board the flight when leaving Johannesburg, I was going to request a refund and reschedule my trip. Secondly. I came to Guangzhou using the same airline and never had issues with immigration or security officers when I was transiting through Hong Kong. Third, the airlines had never contacted me to advise in advance that they would not be accepting me on the flight. I should have made arrangements earlier or contacted the Hong Kong immigration to find out how I could go back to Johannesburg through the same transit. Fourth, I am pregnant, the check-in agent did not care at lot, they just onboarded all passengers and just left me there without even trying to find a solution with me. knowing very well that my home is in South Africa. The airlines refused to provide accommodation since they are on who did not permit me to board the flight. I had to find and pay for another flight to go back to Johannesburg. I ended up spending over R30000 to buy a one-way ticket with Qatar Airways. I filed a complaint and requested reimbur*****t of the additional expenses for travel and accommodation with Qatar Airways, but the airline to fulfill my request. I am now forced to explore legal options to recover all the money lost due to this incident, as it is always the airline's responsibility to bring back a passenger to his/her country of origin if he/she is denied entry to a foreign country. Moreover, I was never denied transit in Hong Kong, their check-in agent decided that I would be denied transit.
0 replies
11 months ago
What is the best medical aid after Discovery Health? I need to stop my membership with them
I underwent antenatal care and blood tests without activating the pregnancy benefit with Discovery Health. I did not know I had to activate it before meeting the doctor, since that doctor was on the gynaecologist list. Now, Discovery Health is refusing to cover these antenatal care and blood tests and has decided to use all my 2025 medical savings for this. They advised that I should have notified them 30 days after I did them. Now my Medical savings for 2025 are used up. I cannot even get pills or any GP visits for dependents. My son has broken his legs, and I cannot even get help to pay for a scan and medicine. So I am wondering why I am even paying for the medical aid? I am paying a total of R3656 for medical aid, for me and my dependent, every month, but I am unable to get assistance for the whole of the year because of antenatal care and blood tests. This is ridiculous. Think twice before you sign a membership with Discovery Health. They are a big ****.
116 replies
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