MAITELE T

Poor Communication and Sales Services

To Whom It May Concern, I am writing to formally express my extreme dissatisfaction with the service I have received regarding my recent order, placed in March 2025. The order included a special-order couch and a table with Soho chairs. At the time of purchase, I was advised that all items would be delivered within a maximum of 10 weeks. My primary concern is the consistently poor communication and apparent incompetence of my designated salesperson, Sharlene. Throughout this process, I have been forced to initiate contact repeatedly to obtain updates, as Sharlene has consistently failed to follow through on her commitments to provide information. This lack of proactive communication has been incredibly frustrating. The situation has been further exacerbated today, May 30, 2025. I was previously informed that the couch would be delivered today. However, upon calling to confirm delivery times, I was unexpectedly informed by Sharlene that the couch is not yet ready and will require "a few more days." This last-minute notification is unacceptable and indicative of the poor planning and communication I have experienced from the outset. I am deeply upset and irritated by the substandard service provided by Sharlene. Her handling of my order has been consistently unprofessional and, in my opinion, demonstrates a severe lack of competence. I find it difficult to reconcile the significant amount of money I have spent with the quality of service I have received. Such service reflects poorly on your company's reputation, as effective communication is paramount in customer relations. I trust that you will investigate this matter thoroughly and take appropriate action to address these serious concerns.