Professional

Absolutely shocking experience

Absolutely shocking experience. I returned goods to Metro Lifestyle Montana within 2 days, in perfect condition, and they accepted the return without issue BUT THEN REFUSED TO ISSUE A REFUND ! The items are back in their store, yet they’re playing ridiculous games like, “We don’t have cash in store,” or “We need your bank account confirmation letter and ID.” Seriously? For a refund of less than R2000? Completely unacceptable. To make matters worse, the manager was incredibly rude and showed zero regard for customer service. This kind of treatment is insulting and completely unprofessional. Completely ********* business practice. Shop here at your own risk. I won’t be going back.