DD
Diana-lee De Sousa Moniz
Active since Jun 2025
2
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0
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Reviews
2 reviews11 months ago
Worst on everything
Writing this review here as I see your name is on my policy documents with VAPSSA! Honestly don’t even know what to say. I took this Elite Warranty for my car on the 28th of March for it to start on 1 May with Kellyn Russouw. No premium came off my account on the 1st of May. Which I was surprised but said let’s just see maybe on pay day. But again nothing happened. So I emailed Kellyn on the 25th of April asking what is going on as according to me my cover is active and asked for the documents. Problem number 1 - has no idea why no premium has gone off but at least constantly communicating with me waiting to hear what the accounts say. Problem number 2 - the dates of when my policy should start are incorrect and stated she is waiting for an endor*****t letter but this is now the 2nd of June and still nothing. Problem number 3 - like I said this is the 2nd of June and now 3 premiums have not gotten off my account - all I am saying is when it is time to claim, I am claiming as this is a fault on your guys end. Problem number 4 - Kellyn got a guy called Ryan to call me on a Friday the 9th of May who was supposed to get back to me about their fault (which he took accountability for) on there commencement date of my policy and my premiums but again it’s like almost a month later and no feedback from him or Kellyn or VAPSSA. Problem number 5 - will this be the same when I claim?? Like guys come on what the actual?????
0 replies
11 months ago
WORST on everything
Honestly don’t even know what to say. I took this Elite Warranty for my car on the 28th of March for it to start on 1 May with Kellyn Russouw. No premium came off my account on the 1st of May. Which I was surprised but said let’s just see maybe on pay day. But again nothing happened. So I emailed Kellyn on the 25th of April asking what is going on as according to me my cover is active and asked for the documents. Problem number 1 - has no idea why no premium has gone off but at least constantly communicating with me waiting to hear what the accounts say. Problem number 2 - the dates of when my policy should start are incorrect and stated she is waiting for an endor*****t letter but this is now the 2nd of June and still nothing. Problem number 3 - like I said this is the 2nd of June and now 3 premiums have not gotten off my account - all I am saying is when it is time to claim, I am claiming as this is a fault on your guys end. Problem number 4 - Kellyn got a guy called Ryan to call me on a Friday the 9th of May who was supposed to get back to me about their fault (which he took accountability for) on there commencement date of my policy and my premiums but again it’s like almost a month later and no feedback from him or Kellyn or VAPSSA. Problem number 5 - will this be the same when I claim?? Like guys come on what the actual?????
0 replies
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4 Star
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3 Star
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2 Star
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1 Star
2 (100%)