Karine W

Martins Funerals Roodepoort

Roodepoort branch Firstly, we chose Martins as they have a Rivonia branch listed. We arranged to meet with them (at their request) as they had already collected the body. We arrived for the meeting, only to discover Rivonia branch is non-existent. We then had to drive to Roodepoort and we arrived an hour late. My family’s wishes were for a cremation and I selected a casket. After leaving Martins, one of their staff called me to say the casket was too small for the body and I had to select something bigger. My family member passed away with pancreatic cancer and she could not more than 60kgs when she passed away. When I insisted on a casket, I was told that Martins could not be held responsible if the casket broke open in the church and the body landed up on the floor. We landed up buying an R18 000 coffin for a cremation. I then asked Martins to let us know the date and time of cremation so we could ensure that the coffin was cremated with the body. This did not happen…. They called me after the cremation to collect the ashes. This funeral home is disgusting beyond words.