Sabata S

MECHANICAL WARRANTY

I have Mechanical Warranty with The Unlimited since last year around October 2024 which is active. I had a car breakdown on 26.05.2025 due to electrical failure of my car and the first thing i did was to contact them. After i received instructions from them i then asked a towing truck to load my car to the nearest workshop to be repaired. This happened on the 26 of May 2025 to date The Unlimited together with DOTSURE they refuse to authorize my claim as they mention that the parts which my claim reflects they say they are not covered by The Unlimited. The money i spend for my car to be towed is not refunded yet as they say they reimburse the client as soon as they received the towing invoice from service provider of which i provided them with. This is the first claim since i joined them but they can not assist me. Monthly premiums are taken from me as a client on monthly basis which amounts to R400. I want to ask The Unlimited why are they deducting money from my personal bank account but no service from them. Is this the right practice to clients when they need you most? Why should i pay this company when they dismally failed to help an active paying client what's due to him what kind of treatment is this? Their reasons are so weak in a sense that one gets angry when they explain them to you. My cover includes electrical components if they a faulty. My car did not want to switch on the cluster hence the vehicle could not start. Now when i send my claim they say my claim is been rejected because some of electrical parts are not covered by the option i have with them. This is unacceptable and i am very disappointed indeed by the conduct of this company called The Unlimited