MN
Melody N
Active since Mar 2011
4
Reviews
0
Industries
Reviews
4 reviews30 months ago
Disappointing experience with Hyundai product and service!
I am deeply disappointed to share my unsettling experience with my 2017 Hyundai Tucson TGDI. What was supposed to be an exciting purchase turned into a prolonged period of frustration and disappointment. My hope in sharing this is to shed light on the challenges I faced, hoping it prompts Hyundai to reevaluate its commitment to customer satisfaction. In 2019, I purchased the vehicle, placing my trust in the renowned Hyundai brand and its promises of quality and reliability. However, the reality proved to be drastically different. Within a few months, the vehicle began showing signs of mechanical issues, leading me to seek resolution at not one but three different Hyundai dealership service centers. Despite my efforts, the repairs provided were merely temporary solutions, leaving me with an unreliable vehicle. Multiple escalations to both the Hyundai Head Office and local dealerships yielded no significant solutions, and my persistent concerns were met with disappointing indifference. The ordeal has not only resulted in a diminished driving experience but has also *****ed my perception of the brand as a whole. It pains me to say that my enthusiasm for this once-trusted brand has dwindled due to the lack of accountability and effective customer service. It is disheartening to learn that my experience is not unique, as I have come across others who have faced similar issues with their Hyundai Tucson TGDI vehicles. The disillusionment stemming from the persistent mechanical issues has led some to part ways with their vehicles entirely. As a second-time Hyundai owner, I must admit that my confidence in the brand has been shattered, and my regret over this purchase is profound. It is my sincere hope that by sharing my journey, Hyundai will recognise the importance of addressing customer grievances and prioritising quality assurance in their products and services.
0 replies
30 months ago
Effective resolution and excellent customer service from Bongi
Effective resolution and excellent customer service from Bongi. She was patient and ensured that my service was up and running before ending the call.
131 replies
131 months ago
Defected lounge suite
I bought a leather upper lounge suite from House and Home Gateway in Feb 2014. Within the first few months of purchase the lounge suite began to tear and come apart. I lodged the complaint with House & Home which they escalated to Calgan. The lounge suite was taken to Calgan Jhb for repairs but was returned over a month later in the same condition. They refused to repair even though it was under warranty. House & Home shifted accountability to Calgan. The seat on tge 2 seater cavdd in and broke, stitches openened up, seats are torn. I spent thousands of rands on this lounge suite which is so badly damaged due to the poor quality of material used. Calgan refuses to replace this product. I have emailed them and to date haven't had a response. It seems that Calgan is big on profit and have no interest in customer satisfaction or their integrity. I have failed in my attempts to get tge lounge suite replaced. I sincerely hope my complaint is attended to with a positive outcome.
0 replies
135 months ago
Totally unaccepatble service and NO accountability
The House & Home Store presents its customers with an exciting shopping experience, offering top quality local and imported brands at our very best prices - cash, or terms. Whether you're looking for a bedroom suite, lounge suite, base set, Patio Suite, TV, VCR, or any Appliance, House & Home must be your ultimate shopping destination, every time. We also boast one of the widest wall-to-wall Carpet services in the country, with a reputable obligation free quotation service. When it comes to service, there's none to beat House & Home, because we pride ourselves on giving our customers exactly what they want, when they want it, and at the price they deserve. This is their mission statement, however my experience is contrary to this. I purchased a lounge suite from the store a year ago which cost a huge amount of money. The lounge suite has since been tearing. I reported this to the store over 7 months ago and to date have not received conclusive feedback. The lounge suite was still under guarantee yet noone has taken responsibility to replace the lounge suite. I went to the extent of contacting the Regional manager and supplier to no avail. The service I have received is unacceptable
77 replies
Review Distribution
5 Star
1 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (50%)
1 Star
1 (25%)