JD
Johann P
Active since Mar 2011
4
Reviews
0
Industries
Reviews
4 reviews31 months ago
If you're moving overseas, call Guy!
Guy's service and quality of work was amazing. They moved our house's contents to the USA from South Africa, which arrived yesterday. Nothing was broken, everything in perfect condition. The guys unwrapping the furniture was amazed by the quality of wrapping. In addition, they were very competitively priced. Can 100% recommend them for your move.
0 replies
85 months ago
Seems SB wants to close all their branches
And Standard Bank is still ignoring me. Haven't had a callback yet. I've spoken to Felisha and Sophy in the complaints department - ********** 070 and ********** 800. This is my third hellopeter post, after these two: https://www.hellopeter.com/standard-bank/reviews/blocked-account-without-any-explanation- ********** https://www.hellopeter.com/standard-bank/reviews/the-terrible-service-continues- ********** I have also posted in the community: https://community.standardbank.co.za/t5/General-banking/Blocked-account/m-p/430407?advanced=false&collapse_discussion=true&q=blocked%20account&search_type=thread I have sent probably 30+ emails and phoned the different call centers 20+ times by now. No-one can apparently help me. If this is the way you're treating a customer that you've had for 20 years (with probably 15 SB accounts amongst different entities), just imagine how poorly any new customers will be treated. PLEASE PHONE ME BACK AS SOON AS POSSIBLE.
56 replies
85 months ago
The terrible service continues
It seems I’m being ignored by Standard Bank. After being the victim of fraud, countless calls and emails later I’m still in the dark as to what’s going on. Not even my Hellopeter post from earlier this week got a callback or email: https://www.hellopeter.com/standard-bank/reviews/blocked-account-without-any-explanation- ********** I’m starting to understand why SB has to close half it’s branches - with service like this people must be leaving the bank in droves.
112 replies
85 months ago
Blocked account without any explanation
On Friday 6 April I sold something online. After receiving the proof of payment and confirming the money showing in my account, I assumed everything was well and I sent the goods. However, on Monday 8 April I discovered my bank account has been blocked. Apparently the transaction was flagged as fraud (which I only found out after making multiple calls to the call center). They required me to get an affidavit and to send that together with the proof of payment to the fraud department ********** ********** and ********** which I did. Since then I have barely had a response from them. Today, after calling the fraud department call center again they told me they never received my documents (which I had sent more than once). The people there don't have any information on the actual case and I'm not allowed to talk to any of the investigators. So I re-sent my documents again, multiple times. In the mean time I'm locked out of my account. I've been a customer for almost 20 years now, and this is how one get treated when you're the victim of fraud (which I assume I am, as no-one has told me why my account was blocked in the first place). I DESPERATELY need access to my account as I have funds in there which I need. I have logged multiple complaints to no avail. The complaint reference numbers are ********** 070, ********** 197 and ********** 800. I have emailed the fraud department multiple times and they simply don't respond. This is completely unacceptable service. I need access to my account as soon as possible.
168 replies
Review Distribution
5 Star
1 (25%)
4 Star
0 (0%)
3 Star
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2 Star
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1 Star
3 (75%)