Joshua M

No transparency, terrible service

I buy vehicles on a constant basis for business purposes, and this is one dealership I would never use, never refer somebody to and the only one with such a bad experience that I would take the time to warn others to avoid. I had to my knowledge closed a deal in all aspects with the dealership, and had be informed of a timeline to expect the delivery of the vehicle to their own branch. Thereafter, I had to follow up constantly to ensure the timeline was still accurate, as no updates were received from the dealership, but every time I had followed up, the message remained the same that there were no issues with the communicated timeline and all is in order. My bank had there after informed me they aren’t receiving the necessary documentation from the dealership to conclude funding. After calling the salesman to relay this message and to understand what the cause may be, he asked to call me back in 10 minutes as he was with a customer. No call was returned to me, and thereafter, my message was ignored. The following morning I had gone to the dealership personally to resolve this issue. This was now the day after they communicated that the vehicle would be delivered into their possession. At the branch I was met with the news that the vehicle was only located the day prior, and was informed it would be more expensive than originally quoted. I had communicated my frustration in the lack of transparency, as the reality or them communicating all was in order led me to stop looking for the vehicle as in my eyes the deal was concluded. But, still we had elected to proceed even on the higher price, as this was a business purposes and I had already invested two weeks into this deal and could not afford to locate an alternative. I was however assured that the vehicle is now in their possession, and that they can invoice it out immediately. The go ahead was provided to invoice the vehicle. After another day without an update, I once again had to call the dealership where I was met again with the news that they do not have the vehicle and the dealership who do, have not yet agreed to a deal with themselves. I was ensured that an update will be given to me, and 5 days later - nobody has yet to call. The lack of transparency at this dealership gives reinforces the old stereotype of sleazy car salesman