CH
Chere H
Active since Jun 2025
4
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Reviews
4 reviews1 month ago
Ackermans Account - Terrible customer service
I called in to check my balance in my ackermans account and after failing 3 security questions my account was blocked. I was told by the lady to email customer service tenacity. They then asked for my 3 months bank statement and ID. I sent this off and was told I would receive help in 3 working days. Its now two months later and everytime I inquire I am told the same response that they will forward my query to the relevant department. This is ridiculous and pathetic service. How long does it take to verify
0 replies
6 months ago
Great experience using the chat functionality
Great experience using the chat functionality. I was assisted by the agent Diana who was friendly and helpful
53 replies
10 months ago
Sanlam is the worst pension fund
Not a good experience at all. Tried getting assistance from sanlam as I was getting no response from previous hr to send me my exit forms and to start the claims process. After emails and calls I was given the email address of a person who never responded. This is so frustrating, this is the worst pension fund
215 replies
10 months ago
Sanlam is a terrible pension fund
Not a good experience at all. Tried getting assistance from sanlam as I was getting no response from previous hr to send me my exit forms and to start the claims process. After emails and calls I was given the email address of a person who never responded. This is so frustrating, this is the worst pension fund.
53 replies
Review Distribution
5 Star
0 (0%)
4 Star
1 (25%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (75%)