Sharon J

Disgusting Service-Hyundai Durban Central

I am disgusted by the services received at Hyundai Durban Central. I purchased a vehicle cash and was asked to pay upfront before the vehicle could arrive at the dealership from Midrand. It was supposedly a "brand new" vehicle, which I noticed before driving off the dealership had scratches on the roof area, just above the passenger/driver side. I brought this to the sales agent who assured me that this would be sorted within 2hrs. Arrangements was made and I dropped off the vehicle only to have it returned 8hrs later and not up to standard. I e-mailed and called the dealer principle with no feedback from him directly. I am now having to play the ping pong game of following up and calling to find out when this is going to be sorted. I was told that a substitute deal will be offered-which was later rejected. Today I get notified that they will not sort out the scratches as the quotation is too much. Again no direct feedback from the dealer principle!!! It seems, paying R360k cash (after trading in my vehicle) is not much of a big deal to the dealer principle!!!