PM D

Sad Managerial Experience - Turn N Tender - Illovo

Great start of dinner in Illovo. Our server was friendly, kind, caring, and really assisted kindly with my step family. Sadly when we discovered a piece of bread that had two blue mold marks, we informed her, she apologized and we were expecting a manager to come by. Eventually a manager came in once, telling us the bread was good and it was probably in our mind. No excuses whatsoever. We'll, let's move one... The second time the manager came by with two other pieces of bread, showing us expiring dates, stories and pushing the customer to feel they are wrong and the restaurant is right. This situation can happen and we all understand, however, a manager pushing his customer to think they are fools... does not work ! I would never hire such individual. What was unpleasant is that Hospitality is about interaction, service, understanding, passion & compassion, not about working for the money only. The other sad part is that, apparently, the owners were present. No interaction, apologies, definitely not from the hospitality background, or if so, very poor. All was good and we loved going to Turn N' Tender Illovo, however it seems that the lack of management, NOT service on employees level, has given us reason not to return.