Warren D

Netcare Akeso Walmer

I am appalled by the utter incompetence displayed during my stay. Despite the hospital's supposedly high standards, I was served inedible food one night, it tasted terrible, I was left hungry and decided to just order myself some food and thought a nurse could get it for me, and not informed about the no-outside-food policy. Not once was I told that you cant order food, a week before my stay my daughter was a patient, and she was able to recieve outside food hence I was convinced it was okay. When I ordered a pizza, staff and security refused it, wasting R230 of my money. The most egregious part? Being expected to take medication on an empty stomach, which is medically unsound. I refused, citing this absurd expectation. No alternative meal was offered, despite the nurse noting my negligible food intake. This hospital's priorities seem skewed. But that's not all. The nursing staff somehow managed to miss my occupational therapy session, causing me to miss it entirely. As a direct result, my discharge date was pushed back from June 6th to June 9th, forcing me to incur additional unnecessary costs. I'm expected to pay for three extra days due to their t. This is unacceptable. I demand a review of the circumstances surrounding my missed appointment and the resulting extension of my stay. I refuse to bear the financial burden of their mistakes. Also another thing, I've noticed that when I request extra helpings, they're always refused. Furthermore, the morning routine is inconvenient. Patients are woken up at 5:30/6:00 AM for blood pressure checks, but then we're forced to wait until 8:00 AM for coffee. This seems unnecessary, especially since we're already awake! All these factors made my stay at Netcare Akeso terrible, The doctors are great, psychiatrists, occupational the******s. But the bare minimum of service from the nurses, its not the best. Especially since this institute has patients including myself who are depressed anxious have PTSD. As a patient with a frontal lobe injury I think I require specific care and attention. My memory span is really short. And I dont think the service I recieved is the best I could do.