Marie B

Poor product

🛑 Very disappointed with Glamor Hair in Wentwood, Sandton. I ordered hair extension clips online (Order #G15679), on the 31st of May 2025 and received it on the 7th off June 2025. What I received was shocking: I contacted the seller immediately and requested a refund. However, they refused, citing that I had broken the cable ties used to bundle the hair. This was necessary to inspect the product properly, and no damage was caused due to mishandling. I have photographic evidence which I will attach. The item is of unacceptable quality and not fit for use. The seller's refusal to refund violates the Consumer Protection Act, specifically regarding the consumer's right to receive goods of reasonable quality and fit for the intended purpose. • Skew clips • Mismatched thread • Loose strands • Tangled hair When I requested a refund, they refused—because I broke the cable ties to inspect the product. How else am I supposed to check quality? 😡 I am warning others to be cautious when ordering from them. I have been a client for 6 years and will never buy from them again. #BadService #GlamorHair #SouthAfrica #CGSO #hairextensions #hellopeter