L
Lesego
Active since Jun 2025
2
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2 reviews2 months ago
Ford (witkoppen road ) customer service
Context: I trusted ford with my vehicle,I asked them to give me a quote to fix my headlight, indicator light and break lights ,I paid them only for my lights to still fail,they rewired the lights and now there’s power to my driver door so I can’t even open my windows then they told me they going to charge me to fix it. When I took the car to them the windows were working fine now nothing ,they told me the “Diagnostics”tool tells them it stopped working about 30 km ago but my windows were fine working until they touched the wires ,they could’ve picked up the error when I first brought the car in (a week ago) but now when it’s convenient them they tell me about the failure. Never again will you see me at ford Sandton Witkoppen road. So I was advised to go back to them to fix my window ,I told them I would not be paying because when I brought the car to them the window(driver window)was working. The mechanic recommended I speak to his foreman which is what I expected to happen,so this white guy with tattoos comes to me looking ready to fight doesn’t even greet ,tells me about their diagnosis and how they have proof it stopped working,basically speaking to me like he will be doing me a favour by checking the car then when I tell him why I won’t pay he tells me if I don’t want their help I can just take my car and leave “his shop” the name of the foreman is Ian or something. His attitude is very disgusting to say the least Rather speak to the service manager if you have an issue. My window is fine now they managed to fix with no charge. Fault: they claimed that the fault was that the wire was under the dashboard.
0 replies
10 months ago
happy with the exper...
happy with the experience,everything was excellent
53 replies
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