Kate K

Poor customer service and lack of communication

I am very disappointed with the service at Hyundai Hatfield. My vehicle has been in for repairs for two weeks now, and I have little to no information on the status. I constantly have to call the salesperson, who most time ignores my calls unless I call their landline. Additionally, they had abandoned my case as they were off work and only promised to hand it over after I had called to enquire. To this day, I have no idea who is handling my case and no feedback on my vehicle. And being in another province makes it extremely difficult to be able to go to the dealership in person to get answers. At this rate, I fear going a full month without my car.