HH
Hyundai Hatfield
Unclaimed Business
HH
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|8 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Hyundai Hatfield
Hyundai Hatfield has a TrustIndex of 0 out of 10 on Hellopeter, based on 8 reviews in the last 12 months. Hellopeter has tracked Hyundai Hatfield across 24 total reviews. How is the TrustIndex calculated? →
Recent reviews (8)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePR
Phophi R
1 reviews | Active since Jan 2020
25 Feb 2026, 13:47
POOR CUSTOMER SERVICE -
The worst customer service ever .I did a booking on Saturday for car repairs on Monday .Car brought it on Monday and was never get any communication regarding status of the car till i made a call on Tuesday late afternoon.Nothing was been done .Called again Wednesday and Thursday to ask the car to be assigned to someone else cos I was not happy with the service offered by Sara Lee .I guess that was my sin cos my car parked on the side ,apparently i was overwhelming .It went on to 2nd week on Wednesday nothing is been done to my car .I cant even complain cos am scared it will come back with more problems .POOR COMMUNICATION ,POOR CUSTOMER SERVICE
Helpful (0)
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Phophi R
1 reviews | Active since Jan 2020
25 Feb 2026, 13:47
POOR CUSTOMER SERVICE -
The worst customer service ever .I did a booking on Saturday for car repairs on Monday .Car brought it on Monday and was never get any communication regarding status of the car till i made a call on Tuesday late afternoon.Nothing was been done .Called again Wednesday and Thursday to ask the car to be assigned to someone else cos I was not happy with the service offered by Sara Lee .I guess that was my sin cos my car parked on the side ,apparently i was overwhelming .It went on to 2nd week on Wednesday nothing is been done to my car .I cant even complain cos am scared it will come back with more problems .POOR COMMUNICATION ,POOR CUSTOMER SERVICE
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Replies (0)kN
khuthadzom N
1 reviews | Active since Jan 2020
3 Feb 2026, 12:52
Lies
Poor service. Their lies are out of this world. Buy a car there at your own risk
Helpful (0)
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khuthadzom N
1 reviews | Active since Jan 2020
3 Feb 2026, 12:52
Lies
Poor service. Their lies are out of this world. Buy a car there at your own risk
0
Replies (0)SB
Siviwe B
1 reviews | Active since Jan 2020
7 Dec 2025, 16:12
Poor service, Poor communication and Lack of redress
I visited Hyundai Hatfield for car service on Saturday, 22 November 2025. I was assisted by the service advisor, Sara Lee Prins. My vehicle underwent a routine service without any indications of issues related to the engine belt system or sound problems. Although I am not particularly adept at swiftly identifying automotive issues, upon returning home, I noticed that the car produces a high-pitched noise originating from the engine belts while the engine is operational. I returned the vehicle on the 24th and reported the situation to the entire team, including the service manager, Chantal Marais, and the technician. They all acknowledged the presence of an engine belt issue and advised me that I accept a new quotation (approximately R8000). I had to decline such an unsult, as my car did not show signs of belt problems when it was initially brought in for service. The engine belt sound issue only became apparent after the technician had serviced the vehicle, and he even falsely claimed that the oil spillage on the engine cover was merely water from washing the car. Fortunately, I had taken photographs of the oil spillage while it was still fresh. Furthermore, he admitted to having observed a problem with the pulley system that necessitated replacement, which he reported to the service advisor, yet this was never communicated to me in either the inspection or service report. Setting aside the technician, who seems desperate to retain his position, I am extremely disappointed by the harsh, defensive demeanor and inadequate communication exhibited by the service advisor and manager at Hyundai Hatfield. Their behavior showed no willingness to address my concerns, only intimidating expressions. I will not return to this office and would not recommend it to anyone.
Helpful (0)
|Replies (0)SB
Siviwe B
1 reviews | Active since Jan 2020
7 Dec 2025, 16:12
Poor service, Poor communication and Lack of redress
I visited Hyundai Hatfield for car service on Saturday, 22 November 2025. I was assisted by the service advisor, Sara Lee Prins. My vehicle underwent a routine service without any indications of issues related to the engine belt system or sound problems. Although I am not particularly adept at swiftly identifying automotive issues, upon returning home, I noticed that the car produces a high-pitched noise originating from the engine belts while the engine is operational. I returned the vehicle on the 24th and reported the situation to the entire team, including the service manager, Chantal Marais, and the technician. They all acknowledged the presence of an engine belt issue and advised me that I accept a new quotation (approximately R8000). I had to decline such an unsult, as my car did not show signs of belt problems when it was initially brought in for service. The engine belt sound issue only became apparent after the technician had serviced the vehicle, and he even falsely claimed that the oil spillage on the engine cover was merely water from washing the car. Fortunately, I had taken photographs of the oil spillage while it was still fresh. Furthermore, he admitted to having observed a problem with the pulley system that necessitated replacement, which he reported to the service advisor, yet this was never communicated to me in either the inspection or service report. Setting aside the technician, who seems desperate to retain his position, I am extremely disappointed by the harsh, defensive demeanor and inadequate communication exhibited by the service advisor and manager at Hyundai Hatfield. Their behavior showed no willingness to address my concerns, only intimidating expressions. I will not return to this office and would not recommend it to anyone.
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Replies (0)NA
Nadia A
1 reviews | Active since Jan 2020
11 Nov 2025, 08:00
Hyundai Finance
We purchased a vehicle, we clearly indicated our intention to trade in the previous vehicle to avoid a balloon payment. He advised that the settlement from the trade-in would be app**** to reduce the principal debt on the new agreement, which would lower the monthly instalment and eliminate the need for a balloon payment. Based on that conversation, our understanding was that the balloon payment would be excluded from the final agreement. So, upon signing, we were under the impression that the balloon payment had been removed as per the advice given. Having a balloon payment included now is not in line with what was agreed, and I am not happy with this outcome as it has a direct financial impact.
Helpful (0)
|Replies (0)NA
Nadia A
1 reviews | Active since Jan 2020
11 Nov 2025, 08:00
Hyundai Finance
We purchased a vehicle, we clearly indicated our intention to trade in the previous vehicle to avoid a balloon payment. He advised that the settlement from the trade-in would be app**** to reduce the principal debt on the new agreement, which would lower the monthly instalment and eliminate the need for a balloon payment. Based on that conversation, our understanding was that the balloon payment would be excluded from the final agreement. So, upon signing, we were under the impression that the balloon payment had been removed as per the advice given. Having a balloon payment included now is not in line with what was agreed, and I am not happy with this outcome as it has a direct financial impact.
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Replies (0)PM
Peggy M
1 reviews | Active since Jan 2020
23 Oct 2025, 12:27
Complaint regarding unresolved issues
On the 30th of July 2025, I bought a pre-owned Kobi (Mercedes-Benz Vito 116CDI). After eight days, the vehicle developed a diesel gauge problem that was not functioning. The vehicle was returned on the 12 of August 2025, but it was not attended to. On the 19th of September, I went to fetch the vehicle, only to find that it had never been attended to. In addition, both wheel caps on the left side were removed, one of the headrests was missing, and there was a scratch on the left door. The manager and the salesperson were alerted, but the issues have still not been fixed to date. I have tried to contact Hyundai Hatfield as well their head office with no luck.
Helpful (0)
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Peggy M
1 reviews | Active since Jan 2020
23 Oct 2025, 12:27
Complaint regarding unresolved issues
On the 30th of July 2025, I bought a pre-owned Kobi (Mercedes-Benz Vito 116CDI). After eight days, the vehicle developed a diesel gauge problem that was not functioning. The vehicle was returned on the 12 of August 2025, but it was not attended to. On the 19th of September, I went to fetch the vehicle, only to find that it had never been attended to. In addition, both wheel caps on the left side were removed, one of the headrests was missing, and there was a scratch on the left door. The manager and the salesperson were alerted, but the issues have still not been fixed to date. I have tried to contact Hyundai Hatfield as well their head office with no luck.
0
Replies (0)sP
sp P
1 reviews | Active since Jan 2020
1 Aug 2025, 13:50
Bad service and pathetic staff
Poor service, poor communication, poor service from consultants, from trying to book a repair for days and getting poor service from the service consultant, technician taking 2 weeks to confirm what is wrong with the car , having to call and beg for feedback, nothing is done correctly without having to call more than 3 times , brought the car with a small problem and they damaged it more and created a 100 000 problem, pathetic staff
Helpful (0)
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sp P
1 reviews | Active since Jan 2020
1 Aug 2025, 13:50
Bad service and pathetic staff
Poor service, poor communication, poor service from consultants, from trying to book a repair for days and getting poor service from the service consultant, technician taking 2 weeks to confirm what is wrong with the car , having to call and beg for feedback, nothing is done correctly without having to call more than 3 times , brought the car with a small problem and they damaged it more and created a 100 000 problem, pathetic staff
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Replies (0)AS
Andronica S
1 reviews | Active since Jan 2020
26 Jun 2025, 14:21
Poor booking service and no availability of spare parts
I booked Monday for the car to be brought in for Thursday gearbox seal repairs. And the booking was confirmed same day. Thursday I dropped the car off in the afternoon they phone and tell me they didnt repair the car because they don't have stock. I mean I booked for this repairs already on Monday why was the booking confirmed same day if they didn't have stock? Now I can't fetch the car and it has to sleep at the dealership and hoping by Friday dat so called parts will arrive. Such inconvenience
Helpful (0)
|Replies (0)AS
Andronica S
1 reviews | Active since Jan 2020
26 Jun 2025, 14:21
Poor booking service and no availability of spare parts
I booked Monday for the car to be brought in for Thursday gearbox seal repairs. And the booking was confirmed same day. Thursday I dropped the car off in the afternoon they phone and tell me they didnt repair the car because they don't have stock. I mean I booked for this repairs already on Monday why was the booking confirmed same day if they didn't have stock? Now I can't fetch the car and it has to sleep at the dealership and hoping by Friday dat so called parts will arrive. Such inconvenience
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Replies (0)KK
Kate K
1 reviews | Active since Jan 2020
17 Jun 2025, 06:53
Poor customer service and lack of communication
I am very disappointed with the service at Hyundai Hatfield. My vehicle has been in for repairs for two weeks now, and I have little to no information on the status. I constantly have to call the salesperson, who most time ignores my calls unless I call their landline. Additionally, they had abandoned my case as they were off work and only promised to hand it over after I had called to enquire. To this day, I have no idea who is handling my case and no feedback on my vehicle. And being in another province makes it extremely difficult to be able to go to the dealership in person to get answers. At this rate, I fear going a full month without my car.
Helpful (0)
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Kate K
1 reviews | Active since Jan 2020
17 Jun 2025, 06:53
Poor customer service and lack of communication
I am very disappointed with the service at Hyundai Hatfield. My vehicle has been in for repairs for two weeks now, and I have little to no information on the status. I constantly have to call the salesperson, who most time ignores my calls unless I call their landline. Additionally, they had abandoned my case as they were off work and only promised to hand it over after I had called to enquire. To this day, I have no idea who is handling my case and no feedback on my vehicle. And being in another province makes it extremely difficult to be able to go to the dealership in person to get answers. At this rate, I fear going a full month without my car.
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Replies (0)