HH
Hyundai Hatfield
Unclaimed Business
HH
Hyundai Hatfield
Unclaimed Business
11 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Hyundai Hatfield is facing significant customer experience challenges across both its sales and service departments. Customers consistently mention poor communication, with a recurring theme of having to chase the dealership for updates on vehicles left for repairs or servicing. Several reviewers describe unresolved technical issues, questionable diagnostics, and concerns about staff knowledge and professionalism. A recurring theme in sales feedback involves disputes over vehicle condition and finance agreement terms, leaving customers feeling misled and reluctant to return or recommend the dealership.
Performance(last 12 months):
Trustindex Rating
1.9TrustIndex
1.9
Review Distribution
1|11 Reviews
Jul '25 - Jun '26
Recent reviews (11)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
28 Apr 2026, 16:42
The worst experience I’ve ever encountered in my life
I had a very bad experience with Hyundai Hatfield do the 3rd time, every time I went back I thought they would be better but nothing has changed , the problem is their staff are not fully qualified or experienced enough to work in a place for fixing cars etc. their communication is very bad, they give bad diagnostics of the car, they called me to ask me what’s wrong with my car, as if I am the technician and I would know. Today I was helped by a lady called Betty, she was very rude and very offensive with words towards us and her customer care or clientele care was very poor. She couldn’t even help us. The car was serviced today but they gave it back to us without it being reset, so basically it still showed by the odometer that it still needs to go for service. I am going to take this further to Hyundai South Africa because this is nonsense. I advice to take your Hyundai cars somewhere else where you will get better service from staffs that’s are knowledgeable and know what their doing , otherwise you will be leaving your car in the wrong hands
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Anonymous
1 reviews | Active since Jan 2020
28 Apr 2026, 16:42
The worst experience I’ve ever encountered in my life
I had a very bad experience with Hyundai Hatfield do the 3rd time, every time I went back I thought they would be better but nothing has changed , the problem is their staff are not fully qualified or experienced enough to work in a place for fixing cars etc. their communication is very bad, they give bad diagnostics of the car, they called me to ask me what’s wrong with my car, as if I am the technician and I would know. Today I was helped by a lady called Betty, she was very rude and very offensive with words towards us and her customer care or clientele care was very poor. She couldn’t even help us. The car was serviced today but they gave it back to us without it being reset, so basically it still showed by the odometer that it still needs to go for service. I am going to take this further to Hyundai South Africa because this is nonsense. I advice to take your Hyundai cars somewhere else where you will get better service from staffs that’s are knowledgeable and know what their doing , otherwise you will be leaving your car in the wrong hands
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Anonymous
1 reviews | Active since Jan 2020
15 Apr 2026, 08:04
Hyundai Hatfield
They sold me a car only to find out it was involved in a minor accident, when I went back to make them aware they said they saw nothing wrong with it. Seems like they don't want to take responsibility for they're negligence on their side, please ask to view the car before buying it and ask as many questions as possible to avoid what I went through. It's a terrible experience.
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Anonymous
1 reviews | Active since Jan 2020
15 Apr 2026, 08:04
Hyundai Hatfield
They sold me a car only to find out it was involved in a minor accident, when I went back to make them aware they said they saw nothing wrong with it. Seems like they don't want to take responsibility for they're negligence on their side, please ask to view the car before buying it and ask as many questions as possible to avoid what I went through. It's a terrible experience.
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Anonymous
1 reviews | Active since Jan 2020
1 Apr 2026, 13:50
Hyundai Hatfield X DO NOT WASTE YOUR TIME !
I am extremely dissatisfied with the service I received at Hyundai Hatfield. I dropped my car off at 7:00 AM, and the vehicle was with them the entire day. Not once did they contact me with an update. I eventually had to call myself at around 3:30 PM to find out what was happening, only to be told that they still needed my permission to open the door panel for a warranty claim inspection—something they could have asked at any point during the previous 8 hours they had my car. This level of communication is unacceptable. The lack of initiative, follow up, and professionalism is extremely disappointing. Based on my experience, I would not recommend Hyundai Hatfield.
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Anonymous
1 reviews | Active since Jan 2020
1 Apr 2026, 13:50
Hyundai Hatfield X DO NOT WASTE YOUR TIME !
I am extremely dissatisfied with the service I received at Hyundai Hatfield. I dropped my car off at 7:00 AM, and the vehicle was with them the entire day. Not once did they contact me with an update. I eventually had to call myself at around 3:30 PM to find out what was happening, only to be told that they still needed my permission to open the door panel for a warranty claim inspection—something they could have asked at any point during the previous 8 hours they had my car. This level of communication is unacceptable. The lack of initiative, follow up, and professionalism is extremely disappointing. Based on my experience, I would not recommend Hyundai Hatfield.
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Anonymous
1 reviews | Active since Jan 2020
25 Feb 2026, 13:47
POOR CUSTOMER SERVICE -
The worst customer service ever .I did a booking on Saturday for car repairs on Monday .Car brought it on Monday and was never get any communication regarding status of the car till i made a call on Tuesday late afternoon.Nothing was been done .Called again Wednesday and Thursday to ask the car to be assigned to someone else cos I was not happy with the service offered by Sara Lee .I guess that was my sin cos my car parked on the side ,apparently i was overwhelming .It went on to 2nd week on Wednesday nothing is been done to my car .I cant even complain cos am scared it will come back with more problems .POOR COMMUNICATION ,POOR CUSTOMER SERVICE
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Anonymous
1 reviews | Active since Jan 2020
25 Feb 2026, 13:47
POOR CUSTOMER SERVICE -
The worst customer service ever .I did a booking on Saturday for car repairs on Monday .Car brought it on Monday and was never get any communication regarding status of the car till i made a call on Tuesday late afternoon.Nothing was been done .Called again Wednesday and Thursday to ask the car to be assigned to someone else cos I was not happy with the service offered by Sara Lee .I guess that was my sin cos my car parked on the side ,apparently i was overwhelming .It went on to 2nd week on Wednesday nothing is been done to my car .I cant even complain cos am scared it will come back with more problems .POOR COMMUNICATION ,POOR CUSTOMER SERVICE
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Anonymous
1 reviews | Active since Jan 2020
7 Dec 2025, 16:12
Poor service, Poor communication and Lack of redress
I visited Hyundai Hatfield for car service on Saturday, 22 November 2025. I was assisted by the service advisor, Sara Lee Prins. My vehicle underwent a routine service without any indications of issues related to the engine belt system or sound problems. Although I am not particularly adept at swiftly identifying automotive issues, upon returning home, I noticed that the car produces a high-pitched noise originating from the engine belts while the engine is operational. I returned the vehicle on the 24th and reported the situation to the entire team, including the service manager, Chantal Marais, and the technician. They all acknowledged the presence of an engine belt issue and advised me that I accept a new quotation (approximately R8000). I had to decline such an unsult, as my car did not show signs of belt problems when it was initially brought in for service. The engine belt sound issue only became apparent after the technician had serviced the vehicle, and he even falsely claimed that the oil spillage on the engine cover was merely water from washing the car. Fortunately, I had taken photographs of the oil spillage while it was still fresh. Furthermore, he admitted to having observed a problem with the pulley system that necessitated replacement, which he reported to the service advisor, yet this was never communicated to me in either the inspection or service report. Setting aside the technician, who seems desperate to retain his position, I am extremely disappointed by the harsh, defensive demeanor and inadequate communication exhibited by the service advisor and manager at Hyundai Hatfield. Their behavior showed no willingness to address my concerns, only intimidating expressions. I will not return to this office and would not recommend it to anyone.
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Anonymous
1 reviews | Active since Jan 2020
7 Dec 2025, 16:12
Poor service, Poor communication and Lack of redress
I visited Hyundai Hatfield for car service on Saturday, 22 November 2025. I was assisted by the service advisor, Sara Lee Prins. My vehicle underwent a routine service without any indications of issues related to the engine belt system or sound problems. Although I am not particularly adept at swiftly identifying automotive issues, upon returning home, I noticed that the car produces a high-pitched noise originating from the engine belts while the engine is operational. I returned the vehicle on the 24th and reported the situation to the entire team, including the service manager, Chantal Marais, and the technician. They all acknowledged the presence of an engine belt issue and advised me that I accept a new quotation (approximately R8000). I had to decline such an unsult, as my car did not show signs of belt problems when it was initially brought in for service. The engine belt sound issue only became apparent after the technician had serviced the vehicle, and he even falsely claimed that the oil spillage on the engine cover was merely water from washing the car. Fortunately, I had taken photographs of the oil spillage while it was still fresh. Furthermore, he admitted to having observed a problem with the pulley system that necessitated replacement, which he reported to the service advisor, yet this was never communicated to me in either the inspection or service report. Setting aside the technician, who seems desperate to retain his position, I am extremely disappointed by the harsh, defensive demeanor and inadequate communication exhibited by the service advisor and manager at Hyundai Hatfield. Their behavior showed no willingness to address my concerns, only intimidating expressions. I will not return to this office and would not recommend it to anyone.
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Anonymous
1 reviews | Active since Jan 2020
11 Nov 2025, 08:00
Hyundai Finance
We purchased a vehicle, we clearly indicated our intention to trade in the previous vehicle to avoid a balloon payment. He advised that the settlement from the trade-in would be app**** to reduce the principal debt on the new agreement, which would lower the monthly instalment and eliminate the need for a balloon payment. Based on that conversation, our understanding was that the balloon payment would be excluded from the final agreement. So, upon signing, we were under the impression that the balloon payment had been removed as per the advice given. Having a balloon payment included now is not in line with what was agreed, and I am not happy with this outcome as it has a direct financial impact.
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Anonymous
1 reviews | Active since Jan 2020
11 Nov 2025, 08:00
Hyundai Finance
We purchased a vehicle, we clearly indicated our intention to trade in the previous vehicle to avoid a balloon payment. He advised that the settlement from the trade-in would be app**** to reduce the principal debt on the new agreement, which would lower the monthly instalment and eliminate the need for a balloon payment. Based on that conversation, our understanding was that the balloon payment would be excluded from the final agreement. So, upon signing, we were under the impression that the balloon payment had been removed as per the advice given. Having a balloon payment included now is not in line with what was agreed, and I am not happy with this outcome as it has a direct financial impact.
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Anonymous
1 reviews | Active since Jan 2020
23 Oct 2025, 12:27
Complaint regarding unresolved issues
On the 30th of July 2025, I bought a pre-owned Kobi (Mercedes-Benz Vito 116CDI). After eight days, the vehicle developed a diesel gauge problem that was not functioning. The vehicle was returned on the 12 of August 2025, but it was not attended to. On the 19th of September, I went to fetch the vehicle, only to find that it had never been attended to. In addition, both wheel caps on the left side were removed, one of the headrests was missing, and there was a scratch on the left door. The manager and the salesperson were alerted, but the issues have still not been fixed to date. I have tried to contact Hyundai Hatfield as well their head office with no luck.
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Anonymous
1 reviews | Active since Jan 2020
23 Oct 2025, 12:27
Complaint regarding unresolved issues
On the 30th of July 2025, I bought a pre-owned Kobi (Mercedes-Benz Vito 116CDI). After eight days, the vehicle developed a diesel gauge problem that was not functioning. The vehicle was returned on the 12 of August 2025, but it was not attended to. On the 19th of September, I went to fetch the vehicle, only to find that it had never been attended to. In addition, both wheel caps on the left side were removed, one of the headrests was missing, and there was a scratch on the left door. The manager and the salesperson were alerted, but the issues have still not been fixed to date. I have tried to contact Hyundai Hatfield as well their head office with no luck.
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