SB
Siviwe B
Active since Jul 2019
6
Reviews
0
Industries
Reviews
6 reviews4 months ago
MultiChoice fluctuating monthly debit amounts and lack of email responses
I have been reaching out to MultiChoice and I have been sending my message requests more than 3 times to the email help@dstv.com and receiving no feedback; no seems to care to respond. Just copied my simple email: Despite fluctuating monthly debit amounts, I would like to request that MultiChoice to report my ongoing monthly debits or payments (R300) to all of your associated credit bureaus. I want my payment history to be accurately reflected on my credit profile and reports in order to enhance my credit score - Could we have this request arranged?
0 replies
4 months ago
MTN Service Provider Reporting Inaccurate Account Information - Missed or late Payment to Credit Bureau
It is crucial to highlight that this issue emerged because the MTN service provider (Data bundle) reported erroneous payment information to their credit bureaus, stemming from a problem with the debit check. I am grateful that the payment arrears on my MTN account were resolved within a few days after I notified them; however, the missed or late payment for July 2025 continues to be reflected on my credit profile or report since the end of July. At present, MTN persistently fails to acknowledge any faults within their debit system and exhibits no contrition. The MTN Legal department has accused me of not having sufficient funds in my bank account, which is a falsehood, unsupported by any evidence. After receiving the MTN screenshot from the MTN complaints department indicating debit rejection, I consulted with my bank, and ABSA confirmed that there are no records of rejection on my bank account. Consequently, I refuse to accept or permit the missed or late payment to be reflected on my credit profile or report until MTN retracts this entry and updates their credit bureaus. I once again contacted MTN customer care, and they indeed confirmed that there was a rejection recorded in their system; however, this was due to the debit check not being approved for debit from my ABSA account, the reasons for which remain unknown to me, indicating that the payment rejection was not a result of insufficient funds in my account.
0 replies
4 months ago
Unresolved Discovery Bank App Login Problem
I have been utilizing the services of Discovery Bank and its credit card services since I began in February 2025. However, in November 2025, I encountered an issue where the Discovery Bank App failed to recognize my login credentials (username and password) as well as my personal information, including my cell and ID numbers, when attempting to reset my details, despite no changes were made on my part. The error message displayed is, 'Unable to login and you are not a bank client, please choose to join the bank.' The team at Discovery Bank and I have exhausted all troubleshooting options without success. On December 3rd, I submitted all necessary documents (ID, error message, and selfie images) as instructed. Unfortunately, we have been engaged in a prolonged back-and-forth regarding the verification processes; this has resulted in numerous apologies and unfulfilled promises of follow-up calls from the team. I am increasingly frustrated by my inability to access the app, manage my transactions, and view my statements. What exacerbates my frustration is the continuous cycle of stories and the lack of tangible progress over the past three months. I made another call today, December 24th, and received a plethora of explanations and apologies. However, I am left with the impression that the team and its executives are unsure of how to resolve the app login and verification issues. Furthermore, my situation does not seem to be treated with the seriousness it deserves, and there appears to be no sense of urgency in addressing the problem.
224 replies
4 months ago
Poor service, Poor communication and Lack of redress
I visited Hyundai Hatfield for car service on Saturday, 22 November 2025. I was assisted by the service advisor, Sara Lee Prins. My vehicle underwent a routine service without any indications of issues related to the engine belt system or sound problems. Although I am not particularly adept at swiftly identifying automotive issues, upon returning home, I noticed that the car produces a high-pitched noise originating from the engine belts while the engine is operational. I returned the vehicle on the 24th and reported the situation to the entire team, including the service manager, Chantal Marais, and the technician. They all acknowledged the presence of an engine belt issue and advised me that I accept a new quotation (approximately R8000). I had to decline such an unsult, as my car did not show signs of belt problems when it was initially brought in for service. The engine belt sound issue only became apparent after the technician had serviced the vehicle, and he even falsely claimed that the oil spillage on the engine cover was merely water from washing the car. Fortunately, I had taken photographs of the oil spillage while it was still fresh. Furthermore, he admitted to having observed a problem with the pulley system that necessitated replacement, which he reported to the service advisor, yet this was never communicated to me in either the inspection or service report. Setting aside the technician, who seems desperate to retain his position, I am extremely disappointed by the harsh, defensive demeanor and inadequate communication exhibited by the service advisor and manager at Hyundai Hatfield. Their behavior showed no willingness to address my concerns, only intimidating expressions. I will not return to this office and would not recommend it to anyone.
0 replies
23 months ago
Xtrader365 Withdrawal
My partner have invested in Xtrader365 since the end of Dec 2023 with a small min amount and the trading account improved until she was advised to top up the account and make serious money; however, that was not an easy challenge to accept as it was the last cent on disposal and we were willing to risk with, hoping to reinvest the returns. The account was put on auto trading since we could not be able to top it up and it was still doing well on this auto mode; my partner wishes to withdraw at least 50% of the returns but training session with trading account manager never happened and we have been trying to withdraw using the Xtrader365 online platform but never received any feedback, even though confirmation shows successful. Anyone who can link us with Xtrader365 managers as we do not get any feedback about withdrawal request and no direction from the support team and account manager, using their email addresses - needing help with withdrawing - there seems to be a problem with customer service or support team?
0 replies
82 months ago
Absa charges
I'm still not understanding Absa and it's irritating me hence visiting absa tomorrow, I have 178 balance and zero available on my account, now charged unaththorised Dr balance 100, 50 charges and management fee 107; today I added another amount for other payments, about 150 is gone already.
74 replies
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