Tiago R

Hyundai Hatfield X DO NOT WASTE YOUR TIME !

I am extremely dissatisfied with the service I received at Hyundai Hatfield. I dropped my car off at 7:00 AM, and the vehicle was with them the entire day. Not once did they contact me with an update. I eventually had to call myself at around 3:30 PM to find out what was happening, only to be told that they still needed my permission to open the door panel for a warranty claim inspection—something they could have asked at any point during the previous 8 hours they had my car. This level of communication is unacceptable. The lack of initiative, follow up, and professionalism is extremely disappointing. Based on my experience, I would not recommend Hyundai Hatfield.