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Easylife Kitchens Wilro Park

I went to the Easylife Kitchen(ELK) branch at Wilro Park for a kitchen design . The information I got from the lady who assisted me was that they would be able to assist me with a comprehensive solution that included a floor plan, elevation & 3D model . At the Branch I was assisted by a lady of the name Charnel who advised that they would provide a kitchen plan with a 3D model for a nominal fee depicting what the final product will look like . What I got back was PDF file sent via WhatsApp that was extremely vague, ineligible & difficult to decipher . I immediately raised my concerns with the fact that they have not provided what was agreed on of which she rep**** that they would make amendments to what was supp**** . Once received via mail it was very much similar to what was provided before also without the elevation & 3D examples. After numerous follow ups The lady who had been assisting me promised to make a plan of which I did not understand what plan because she was supposed to deliver .