Sticks M

Terrible service experience from METER MATE

The Meter Mate keypad and the PLC has no connection and the error I received was ' PLC ERROR ". Then I called Meter Mate call centre for help from Friday ( 14/06/2025 ) . I am staying at REEF ACRES Cin Krugersrus in Springs and the service I received from the call centre was very poor and unprofessional. All the agents I talked to promised me to call me back after 10 minutes which never happened. It is winter and my appliances including the fridge are off. My fridge groceries got spoiled and still now there is no help from them. I am without electricity in this cold winter weather and I think this is how they treat their clients and customers. Everything I call they take my contacts number and promise to call back in 10 minutes which never happened. But I am sure that because they are not in the cold like me because of an mere PLC ERROR with their system, they don't care. With my experience I will never use the METER MATE for my personal use or recommend them to anyone I know.. TERRIBLE SERVICE EVER.