KN
Kath N
Active since Jun 2025
3
Reviews
0
Industries
Reviews
3 reviews10 months ago
Misleading Product Info, Terrible Customer Service, and Verbal Abuse
I purchased a product set from Lady Jane online. The website said nothing about the items being made from PVC, a material known for strong chemical smells and safety concerns. When I complained about the overwhelming odor, the assistant sent me a screenshot that showed “PVC” — but I had already taken a screenshot before that, which proves the website was updated after I complained. I was told I should have known not to open the individually sealed toys inside the box, even though the smell was only noticeable after opening. One of the items also arrived broken, and I was told I must bring it to the store in person — even though the item was delivered to me and I don’t drive. They phoned me after I sent messages for assistance and shouted at me, a woman claiming to be management told me to “stick it up your ass”. I was then accused of “offending staff” and blamed for opening the packaging. This was a personal gift I bought during a financially hard time. I can’t afford to throw it away, and I feel completely humiliated and deceived. I’ve since reported this to the Consumer Goods and Services Ombud (CGSO) for further investigation. I’ve also seen many other HelloPeter reviews with similar complaints — so my experience is clearly not an isolated incident. I strongly warn others to shop elsewhere, especially if you expect honesty, product transparency, and basic decency. I’ve never met such inappropriate and unprofessional treatment, I was left crying and humiliated
0 replies
10 months ago
Misleading Product Info, Terrible Customer Service, and Verbal Abuse
I purchased a product set from Lady Jane online. The website said nothing about the items being made from PVC, a material known for strong chemical smells and safety concerns. When I complained about the overwhelming odor, the assistant sent me a screenshot that showed “PVC” — but I had already taken a screenshot before that, which proves the website was updated after I complained. I was told I should have known not to open the individually sealed toys inside the box, even though the smell was only noticeable after opening. One of the items also arrived broken, and I was told I must bring it to the store in person — even though the item was delivered to me and I don’t drive. When I called to resolve the issue, the staff shouted at me and a woman claiming to be management told me to “stick it up your ass”. I was then accused of “offending staff” and blamed for opening the packaging. This was a personal gift I bought during a financially hard time. I can’t afford to throw it away, and I feel completely humiliated and deceived. I’ve since reported this to the Consumer Goods and Services Ombud (CGSO) for further investigation. I’ve also seen many other HelloPeter reviews with similar complaints — so my experience is clearly not an isolated incident. I strongly warn others to shop elsewhere, especially if you expect honesty, product transparency, and basic decency. I’ve never met such inappropriate and unprofessional treatment, I was left crying and humiliated.
0 replies
10 months ago
Misleading Website, Broken Item & Verbal Abuse
I ordered a product from Lady Jane that had no mention of being made from PVC — a material with a strong chemical smell. When I complained, the website had been updated after my purchase to include the PVC notice. One item arrived broken, and they told me to bring it to the store, even though it was delivered. When I called for help, staff were aggressive and rude, and someone claiming to be management told me to “stick it up your ass.” I’ve reported them to the CGSO for ********* behaviour and misleading practices. This was a personal gift I can’t afford to replace. I feel completely disrespected and misled.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
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3 Star
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2 Star
0 (0%)
1 Star
3 (100%)