Anje L

Unprofessional Service

Shame I can’t give a 0 rating. While I am aware that some customers are happy with the company’s service I have yet to experience this. The tech support team seems clueless, and overall professional conduct is a -10. I have been sending complaints via WhatsApp and email and I hardly ever get support. In one case I have even requested to change my account (4 months ago) and accounts team never bothered to respond. In addition I have reported issues and request assistance over a weekend when the tech support on standby responded via voice note while under the influence, only to check in on the issue the following day. I have constant connection issues and after 2 months the team came without informing me to check it out. According to their findings the issue was related to trees. The trees were trimmed and the issue is not resolved, a clear indication of incompetence on their end. Think twice before using-service is unprofessional. If you are living in an area with good coverage you’ll probably be happy with them, if not, avoid.