Leo T

Poor Service Delivery re Repair of Fortuner CX 27975

During April 2025 my vehicle a Toyota Fortuner with registration CX27975 was in for repairs and confirmed as such by HJ Bosch & Sons in an e-mail dated the 11th of April 2025 under assessment number 1382736.The vehicle is insured with Momentum. The vehicle was repaired and I received same at the end of April 2025. Two specific issues became the focus of my attention namely: 1....The replacement review mirror on the driver's side had a whistling sound the moment the vehicle reached a speed in excess of 80 km and then only became louder as speed increased. 2....the cover for the right side step of the Fortuner was not replaced as the initial cover was only "patched". I objected and both Ferdi Botha on the 15th of May 2025 and Zameer Hoosman( both employees at HJ Bosch & Sons) subsequent to the initial meeting with Ferdi admitted that they agree with my observations regarding the two issues in question. Zameer have taken pictures of the two parts in question and referred same to Harry Raftopoulos at harry@netassess.co.za Zameer Hoosman requested in an e-mail dated the 21st of May 2025 whether a rectification job could be done regarding the issues in question addressed to the assessor as well as Momentum Claims Department . Towards the end of May 2025 we had a meeting with a person introduced to me as Johan by Zameer to discuss when the generic rearview mirror would be replaced by an original Toyota product in order to address the annoying whistling sound. It was indicated by the said Johan that same would occur within a week . In an e-mail received from Harry Raftopoulus at harry@netassess.co.za dated 29 May 2025 he indicated that the sidestep was damaged, but no cover was specified for the side step as indicated by the momentum assessment request. Harry indicated that Momentum Claims has to allow for replacement of the cover for the side step. Do date absolutely no progress was made whatsoever regarding both these issues mentioned herein. Thus a month has transpired without any communication received from HJ Bosch & Sons nor the Claims department at Momentum as to when these issues will be resolved. .