Delene M

BEWARE MOTUS FORD GEORGE!

Our experience at Motus Ford George was so traumatic that it's taken me more than a year to write this review. I have heard of other Ford owners who have had exactly the same experience as us. They do not deserve one star! After taking in a car that had overheated as Ford seems prone to do, we were told that the engine would have to be stripped since the block was cracked. We showed other mechanics photos of the block, which they insisted was NOT cracked. Now for the best part: after stripping the engine, they refused to repair it, stating that it was against their 'policy', and that we had to pay R150K for a new engine! This 'policy' had of course not been specified prior to dismantling the engine. We had the vehicle towed to another workshop, where it took months to rebuild the engine, piece by piece. The mechanic found a broken waterpipe that had caused the damage. This mechanic gave us a report on the actual problem, with photographic evidence. Motus Ford just shrugged their shoulders despite several visits, phone calls and emails. Complaining to the Automotive Ombudsman was futile, since he immediately rejected our complaint, saying it did not fall within his jurisdiction (?)! Do yourself a favour: do not go near this dealership!