Mynhardt K

8 Months of Frustration: Residentia Trust's Unprofessional Conduct Leads to CSOS Dispute

I have had an absolutely terrible experience with Residentia Trust as managing agents of Bainsvallei HOA. Their service has been unprofessional and financially exploitative from the moment they took over. In their first year, levies were inexplicably raised by a shocking 134%, yet they failed to communicate this to me due to using incorrect contact details I never supp****. They then accused me of being in arrears without providing proof, despite the fact that I consistently overpaid my levies and tried multiple times to resolve the matter. Residentia has: Refused accountability for their administrative errors. Failed to provide supporting documents when requested. Insisted on charging penalties and legal fees without proof of arrears. Charged exorbitant interest on penalties at 24% per year, unfairly inflating the disputed amounts. Repeatedly issued and then retracted legal summonses, simply adding cost and delay. Now refuses to issue a clearance certificate for my property transfer unless I pay all disputed amounts in full. After 8 months of frustration and no resolution, I have been left with no choice but to open a formal dispute with CSOS (Community Schemes Ombud Service) against Residentia Trust. Their mismanagement, lack of transparency, and refusal to compromise have caused me severe financial prejudice. I cannot recommend them in any way. I will update this review with the outcome of the CSOS case.