R R

CMH Opel East Rand

Honestly - would rate them a "0" if I could. Purchased a brand new 2025 model Opel Corsa 1.2 Edition with 0 km's on the clock and immediately had noticed a few issues on collection: Brakes - within the first day of driving the vehicle I noticed a squeak which was raised immediately to the dealer at which point I was informed the reasons for the squeak was due to the vehicle being new and would eventually settle after the brakes are "worn in". The squeak eventually subsided for around a week before they started squeaking again. The vehicle was subsequently taken into the dealership on the 08th of April and upon their investigations had informed that the vehicle stood at the facilities resulting in dust settling on the discs and were eventually "blown off". The squeaking subsided however began again at which point the dealer had taken in the vehicle and replaced with a new set of brake discs. Blind Spot Sensor - the vehicle has a blind spot sensor which had never functioned since purchase and only highlighted upon picking up the dashboard error on the 05th May and subsequently brought to their attention. Bear in mind this was only noted 2 months after purchasing the vehicle. Passenger Side Door Rubber (Exterior) - I couldn't make out if the door rubber is lifting making the door seem as though it's not 100% aligned to the body or whether the door is actually not aligned. Front Bumper not 100% aligned - the front bumper isn't aligned 100% to the fender by a few mm's on the right side whilst the left side is aligned. Its now 3 months later and there are additional assembled parts pulling away from the frame - this remains unresolved pending feedback from the dealer on how long the repairs will take in order to book the vehicle. Upon raising this with the MIOSA - I had been informed that I am within my right to return the vehicle however the dealer now outright refuses to consider any means of exchange / reimbur*****t or reasonable settlement, I acknowledge that the vehicle is used for a duration of 3 months and went to extent of informing the dealer that I will settle for a reasonable settlement and did not expect 100% reimbur*****t. The dealer subsequently came through with an offer to buy back the vehicle at 70% of the initial selling price. I've escalated to the dealer principle with no feedback and now attempting their Group Head for Sales - chances are they will push back due to internal business practices. They preach customer satisfaction and retention as a client but at the end of the day it's evident that profit outweighs customer satisfaction. This is evident with the mere fact that they proceeded to offer 70% of the selling price simply to resell the vehicle at 50-60k profit.