Z
Zizile
Active since Jul 2025
3
Reviews
0
Industries
Reviews
3 reviews1 month ago
Refund delayed and wrong information from RSAWEB
I am very disappointed with the service I received from RSAWEB. I app**** for WiFi installation and was told the installation would happen within a certain number of days. After waiting more than 7 working days with no installation, I decided to cancel the service because the information I received from customer service kept changing. I then requested a refund for the service and the hardware that I never used. I followed all the instructions given to me and submitted the required documents. I was told I must wait 7 working days for the refund. After waiting patiently, I called again and now I am being told a completely different story, that I must confirm my bank account again before payment can be made. This was never mentioned before, and every time I speak to a different agent, I get different information. This experience has been very frustrating. I have been patient and cooperative, but I still do not have my money. I request that RSAWEB processes my refund immediately, not tomorrow, not next week but now. If this is not resolved soon, I will escalate the matter to ICASA and the Consumer Protection authorities. this is why I cancelled in the first-place poor, poor very poor services, *********** companies don't deserve to be operating. I just want my money back for a service and hardware I never used.
53 replies
1 month ago
Worst fiber in the whole of South Africa
I am extremely angry and deeply disappointed with the service I have received. This has honestly been one of the worst customer service experiences of my life. When I first spoke to Sibongile Ntsongwana to request a fibre connection, he failed to inform me that certain documents were required before installation could take place. At that point, I had already made payment on 25-02-2026, trusting that the process would move forward without unnecessary delays. Only afterwards was I informed about the required documents, which I submitted immediately. I then spoke to a consultant named Yumna, who told me that it would take yet another week before the fibre could be connected. This is completely unacceptable, especially after I clearly explained that I work from home and have already been unable to work for an entire week while waiting for installation. The lack of communication, poor coordination, and complete disregard for the urgency of my situation have cost me both time and money. This has been a total waste of my resources and has caused significant inconvenience.
106 replies
10 months ago
Well informed custom...
Well informed customer service, Brandon helped me understand everything and how their product works in 3 minutes, I was able to make a decision.
56 replies
Review Distribution
5 Star
1 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (66.66666666666667%)